Call Center Representative

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.

Position Description Summary/Purpose:

This position provides services in the Admissions Reservation Center (ARC).


Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Fields incoming inquiries from individuals interested in the College; collects and inputs their data; and transfers them to appropriate Admissions staff
• Contacts individuals who have emailed or mailed a request for information to the University
• Follows-up with prospects prior to appointment
• Contacts any appointments who may have missed a scheduled meeting and reschedules them
• Contacts all incoming students scheduled to begin classes and confirms their attendance
• Conducts Registration reminder campaigns both via telephone and on Campus
• Meets performance and service objectives in a fast-paced call center environment
• Staffs multi-line reception area on occasion
• Provides support to the Admissions front desk
• Conducts all work in a safe manner and all work safety practices are followed.

Other Functions :

• Performs similar or related work as required, directed or as situation permits
• Assists other department staff as needed to promote a team effort
• Continues professional development and training; keeps current with trends.

Knowledge, Ability and Skill:

• Excellent customer service skills
• Strong communication skills
• Ability to work well in a fast-paced team environment
• Experience in retail and/or hospitality preferred
• Bilingual (English/Spanish) candidate preferred
• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.

Minimum Required Qualifications:

Education, Training and Experience:

• Associate's Degree preferred.

Physical and Mental Requirements:

Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X



Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X



Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X


Vision Requirements:

_X_ Close vision (i.e. clear vision at 20 inches or less)

___ Distance vision (i.e. clear vision at 20 feet or more)

___ Color vision (i.e. ability to identify and distinguish colors)

___ Peripheral vision (i.e. ability to observe an area that can be seen up and down or

left and right while the eyes are fixed on a given point)

___ Depth perception (i.e. three-dimensional vision, ability to judge distances and

spatial relationships)

___ No special vision requirements

Salary:

• $36,000 annually

Full-Time Employee Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program
• Flexible work schedules / work from home opportunities

(This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)