Customer Service Representative

As a Customer Service Agent I, you will act as the primary contact for our customers across multiple communication channels. You are responsible for managing the customer experience from the initial inquiry through the entire product lifecycle—both before and after delivery. We empower our agents to make decisions that delight customers and impact the business, while maintaining a high standard of accuracy and ethics in our data systems. EDUCATION AND EXPERIENCE REQUIREMENTS

• 1-3 years of successful experience in a customer facing role handling phone calls, emails and chats.
• Preferred experience with Salesforce and Avaya and multi-tasking in a fast paced environment.
• Excellent attention to detail, productivity and enhancing the customer experience.
• Excelllent written and verbal communication.
• Ability to work between the hours of 8am-5pm EST or 8am-5:30pm CST M-F.
• Remote work available 4 days/week with 1 day requirement in office—subject to change depending on business needs.

salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

Key Responsibilities

Customer Support: Provide detailed information regarding product availability, where to buy, technical specifications, and plumbing layouts.

Order Management: Support authorized showrooms with accurate order entry, EDI reviews, and shipping confirmations.

Technical Assistance: Act as the first line of technical support by troubleshooting installation issues, identifying necessary parts, and processing warranty claims.

Logistics & Returns: Assist in resolving freight damage claims and authorize returns (RGA) using approved procedures, including determining restocking fees.

Data Integrity: Ensure accurate and ethical entry of information into SAP, Salesforce, and CRM systems.

Collaboration: Maintain frequent contact with Sales, Supply Chain, and internal departments to resolve customer issues and stay updated on product promotions.

Skills

• Salesforce (1 year of experience is preferred)
• front facing customer service (1 year of experience is required)
• phone calls (1 year of experience is required)
• emails (1 year of experience is required)
• chats (1 year of experience is required)
• Basic Software Skills (1 year of experience is required)
• Written Communication (1 year of experience is required)
• Verbal Communication (1 year of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.