Chief Operating Officer (COO)

Chief Operating Officer

The Chief Operating Officer (COO) of the Marjaree Mason Center (MMC) provides organizational leadership and operational oversight to ensure the organization achieves its mission of supporting survivors of domestic violence. This role emphasizes strategic planning, operational excellence, and cross-departmental collaboration to drive measurable impact. Reporting directly to the CEO, the COO oversees key departments including Programs, Facilities, Compliance, Information Technology (IT) systems, and data management and analytics.

The COO is responsible for developing, writing, and implementing policies and procedures to increase cross-department knowledge and consistency, developing organizational goals and tactics, ensuring adherence to grant, contract and regulatory requirements, and reducing agency risk. This position also plays a pivotal role in aligning program operations with organizational strategy and ensuring high-quality service delivery across all programs.

The ideal candidate is a dynamic leader with strong project management skills, leadership and management abilities, emotional intelligence, and a proven ability to inspire teams toward achieving high-performing organizational goals. They will bring creativity, authenticity, and critical thinking to their role, all while improving systems and moving projects forward to completion. Excellent written and verbal communication skills are essential for this position, as the COO must effectively convey complex information to diverse audiences while fostering collaboration and trust across all levels of the organization.

Essential duties and job responsibilities include the following:

• Provides overall leadership and vision for all operations at Marjaree Mason Center, with an emphasis on program operations, agency-wide systems, compliance, and service delivery, developing and implementing policies and procedures, and ensuring grant and regulatory compliance by working collaboratively with the executive/leadership team.
• Collaborate with the Chief Financial Officer and other executives and participate in the development, management, and monitoring of the annual budget, ensuring fiscal responsibility, cost-effective resource allocation, and alignment with grant requirements.
• Leads the team and vendors in developing and implementing effective systems, policies, and procedures, ensuring all department staff adherence.
• Establish current and future department and program goals. Manage and hold the team accountable for achieving strategic goals and metrics.
• Monitor departmental and individual performance and establish corrective measures as needed. Prepare detailed reports, both current and forecast.
• Champions the organization's vision, mission, and values to create a healthy work culture.
• Collaborate with the CEO, senior leadership, and the Marjaree Mason Center Board of Directors to develop future strategic plans.
• Develop an action and implementation plan for the organization's strategic plan that includes measurable tactics and outcomes with target completion dates and identified responsible party.
• Oversee all program operations and collaborate with Program Directors/Managers to ensure high-quality, trauma-informed, and effective service delivery. Ensure programs meet contractual obligations, performance outcomes, and align with organizational strategic priorities.
• Provide leadership and oversight of compliance across the organization, ensuring adherence to all federal, state, and local laws, grant requirements, and licensing standards. Serve as the central point of accountability for compliance monitoring, audits, and risk mitigation.
• Oversee the Facilities Department and collaborate with the Facilities Manager to ensure safe, accessible, and efficient facilities. Ensure agency creates and implements a robust preventative maintenance schedule, effectively manages construction and repair projects, including working collaboratively with landlords of leased spaces. Work collaboratively to create a capital replacement plan and serve as the organization representative of new facility construction committees.
• Oversee IT systems, cameras, phones and access control systems.
• Work with department leaders to create and implement a staff, volunteer and vendor quality assurance review schedule.
• Oversee Data Analyst functions and ensure accuracy, integrity, and strategic use of data to convey quantitative and qualitative impact, inform decision-making, and strengthen program outcomes.
• Act as the Safety Officer, spearhead comprehensive risk management strategies, developing, implementing, and overseeing all safety protocols and procedures, including occupational and environmental safety protocols, to ensure safe, secure, and compliant environment for staff, volunteers, and clients.
• Ensure comprehensive legal, contractual, grant, and regulatory compliance across all organizational operations. This includes but is not limited to reviewing and approving all contracts, ensuring accuracy, and appropriate organization protections, before execution by CEO, and staying up to date on all federal, state, and local business and regulatory requirements to ensure compliance.
• Oversee and maintain the accuracy, completeness, and proper storage of all corporate and business documents, including contracts, legal agreements, grant application submission, and regulatory filings, ensuring compliance with legal requirements and facilitating efficient retrieval and auditing processes.
• Maintain a comprehensive understanding of all facets of the business to drive efficiency and innovation across the organization. Act as a change management leader, driving organizational change by developing and implementing strategies that align with the organization's mission, foster adaptability, and support continuous improvement organization-wide.
• Serve as the organization's subject matter expert and primary representative to external stakeholders for Operations, acting as the spokesperson to the community as needed, delivering community presentations, conducting media interviews (if requested by CEO) and facilitating training sessions as needed.
• Communicates regularly and provides written department and employee updates to the CEO about facility needs, project status, program performance, compliance, and risk assessment for the organization.
• Support cross-training to ensure an adaptable workforce and eliminate any skill gaps in the department.
• Works collaboratively with colleagues throughout the organization in order to model and support effective cross-departmental partnerships, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion.
• Attend and support agency-wide fundraising events.
• Lead and attend department and agency-wide meetings as required.
• Attend Board of Directors and Board Committee meetings and present as required.

The Chief Operating Officer is an exempt position and expected to customarily and regularly exercise discretion and independent judgment in carrying out job duties. The COO is also expected to perform solely exempt-type duties more than 50% of work time during the workweek.

Requirements

Required Education and Experience:

· Minimum 5-years' operations management experience, preferably in nonprofit corporation.

· Bachelor's degree in an applicable field from an accredited college or university. Master's degree preferred.

Required Certificates, Licenses, Registrations and Tests:

· Possession of a valid California driver's license and proof of liability insurance on personal auto.

· Must be insurable at all times at standard rate by MMC insurance carrier.

· Must successfully pass a drug, background and Tuberculosis test.

Required Knowledge, Skills, and Abilities:

· Deep interest in and commitment to the mission and vision of MMC with a sensitivity to domestic violence.

· Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicities, socio/economic positions, ages, religions, and genders, physical, mental challenges, disabilities, and sexual orientations.

· Knowledge of general office practices, procedures, and terminology. Demonstrated ability to use current business software applications, including HRIS and accounting systems, as well as productivity tools, to collate, analyze, and synthesize data and information to provide strategic and operational insights to the Chief Executive Officer and Board of Directors.

· Strong hands-on approach with a high level of self-motivation, discipline, initiative, emotional intelligence, accountability, professionalism, integrity, confidentiality and ethics. Must be flexible, adaptable, a creative thinker and problem solver who is also open to the insight of others.

· Work well in a team-oriented environment and collaboratively in cross-disciplinary teams and culturally diverse internal/external constituencies.

· Experience in managing executive staff and proven record of motivating team members to achieve high performance.

· Knowledge of contract management and experience in organizational effectiveness and operations management implementing best practices, including legal, audit, compliance, budget, and resource development.

· Excellent organization and attention to detail.

· Strong project management skills and ability to identify, evaluate, problem solve, think critically, and direct.

· A solid grasp of data analysis and performance metrics.

· Ability to prepare timely, proper, clear, and concise comprehensive reports, summaries, presentations, correspondence, and other documentation.

· Excellent communication skills and ability to communicate effectively, clearly, and concisely both verbally and in writing in English.

The ideal candidate will demonstrate the ability to craft clear, concise, detailed and compelling content from scratch.

· Understanding of advanced business planning and regulatory issues associated with 501(c)(3) corporations.

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status