Cloud Engineer II

The Cloud Engineer II is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills. Responsibilities Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) Manage your assigned tickets to ensure SLA compliance and customer satisfaction Provide operational support in response to monitoring alerts and resolve incidents Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution Triage and escalate tickets according to QTS policy Support VMware ESXi and similar technologies on various hardware platforms Monitor, diagnose and troubleshoot issues on Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools Deliver customer‑focused support through phone calls and ticket‑based communications Consistently demonstrate initiative and commitment to optimizing systems and process Help plan and execute scheduled system maintenance activities including hardware and software upgrades and application patching Help plan and execute capacity monitoring and management Help plan and execute functional test planning and testing for assigned functional area(s) or project(s) Proactively create procedures to prevent or reduce severity of outages Proactively analyze system performance and identify improvement opportunities Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc. Write/update or review Change Requests, MOPs and similar documentation Work with the 24x7x365 Operations Service Center and be flexible in availability as needed Basic Qualifications Bachelor’s degree in a related field or equivalent professional experience Five or more years of progressive IT engineering experience Proficient in deploying and upgrading private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi Proficient in configuring network virtualization technologies (NSX) Proficient in configuring High Availability and clustering Proficient in various protocols/services such as SMTP, SNMP, SSL, SSH and DNS Competent in deploying and administering Windows, CentOS and Red Hat operating systems Competent understanding of Python, Ansible, PowerShell and/or JavaScript/JSON/REST API Competent in hardening operating systems in accordance with compliance standards and policy Competent understanding of BGP peering, HSRP and IP subnetting Experience with Active Directory and Exchange administration on an enterprise level Experience with IT monitoring systems US Citizenship for this position is required by law due to federal customer contracts Preferred Qualifications Four or more years of Systems Administration/Engineering experience with a focus on virtualization One or more systems‑focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.) One or more additional technology professional certifications (CompTia A+, Network+, etc.) Prior experience working in a Data Center environment Strong knowledge of Python, Ansible, PowerShell and/or JavaScript/JSON/REST API Knowledge, Skills, and Abilities Strong technical troubleshooting skills Ability to communicate effectively with clients, vendors and colleagues Orderly documentation, time management and planning skills Excellent written and oral communication, problem‑solving and process management skills Ability to work well within a team environment in a matrixed organization Strong customer relations skills Ability to learn and apply new technology and methodologies in a distributed environment Benefits Medical, dental, vision, life and disability insurance 401(k) retirement plan with matching contributions Flexible spending and HSA accounts Paid holidays, paid time off and paid volunteer days Employee assistance program Tuition assistance and reimbursement programs Parental and military leave assistance QTS scholarship for employee dependents Wellness program and other company benefits Bonus eligible Stock Purchase Plan Pet and legal insurance, Q-Rest Sabbatical Program, Q-Anniversary Service Award Program, and other employee recognition programs Equal Employment Opportunity Statement We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. #J-18808-Ljbffr