Assistant Manager of Casino Operations

Job Summary Reports to and assists the Manager of Casino Operations in ensuring a professional and financially productive operation. Responsibilities Monitors all departments on an assigned shift to ensure seamless guest service. Promotes guest development and works to improve player and team member satisfaction. Maintains the highest standard of customer service and integrity in the Table Games department. Develops, guides, and coaches personnel in proper behaviors and performance of duties. Trains Dealers and Supervisors on proper policy, procedures, and internal controls. Consistently implements all casino procedures relating to Table Games operations. Administers evaluations, performance reviews, and merit compensation within established guidelines. Maintains work schedules for assigned personnel; recommends or implements staffing level changes. Assists in managing hiring, promotions, training, demotion and separation decisions. Available and willing to work any change in hours deemed necessary to meet business levels. Owns all projects or special assignments as assigned by the Casino Operations Manager. Qualifications College degree preferred. Minimum of 5 years in a supervisory or management position. Literate and fluent in English. Strong, proven leadership skills. Strong communication skills (written, verbal and presentation). Strong computer skills working with MSWord, MS Excel, SDS, STC and HETCMS. Professional attitude and consistently sets proper examples. Achieves excellent team member survey results (EOS / SFS). Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Additional Requirements Must be able to stand or walk for long periods of time. Visual and auditory range must include immediate environment. Mobility to move about the property. Must have manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Equal Employment Opportunity Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices. #J-18808-Ljbffr