Director of Operations

Job Description

SHR Talent is partnering with a growing multi-unit restaurant organization in its search for a Director of Operations. This individual will oversee several key markets, partner closely with market-level operators, and assume full responsibility for operational and financial performance.

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The ideal candidate will be a proven restaurant operator who has developed into a true leader of leaders. This person must understand restaurant-level execution while also knowing how to delegate, develop people, establish accountability, and drive results through others.

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The organization expects to hire at the Director of Operations whose background and expectations align with the opportunity.

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Key Responsibilities

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• Assume full P&L responsibility across multiple markets.
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• Partner directly with market operators to identify pain points, establish priorities, and improve performance.
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• Serve as a player-coach by providing market leaders with practical guidance, support, and accountability.
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• Develop market partners and restaurant leaders through coaching, training, delegation, and performance management.
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• Evaluate financial and operational results to identify opportunities involving revenue, profitability, labor, restaurant execution, and the guest experience.
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• Create market-specific improvement plans with clear goals, timelines, and accountability.
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• Establish consistent operating expectations and performance standards across geographically dispersed markets.
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• Help market leaders build stronger teams and become more capable, independent operators.
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• Communicate market performance, operating risks, and growth opportunities to senior leadership.
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• Spend significant time in the field working directly with market partners and restaurant teams.
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Ideal Candidate

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• Progressive leadership experience within multi-unit restaurant operations.
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• Experience overseeing multiple markets, regions, or a geographically dispersed restaurant portfolio.
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• Demonstrated ownership of P&L performance and the ability to connect restaurant execution with financial results.
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• Proven success developing leaders and producing results through others.
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• Strong operational credibility gained through direct restaurant experience.
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• Ability to delegate effectively rather than personally solving every operational problem.
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• Comfortable working with entrepreneurial market partners and adapting leadership style to different operators.
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• Stable employment history demonstrating commitment, sustained impact, and thoughtful career progression.
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• Strong communication skills with the ability to balance partnership and support with direct accountability.
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• Willing and able to travel approximately four to five days per week.
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Preferred Qualifications

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• Experience partnering with owners, operating partners, or similarly structured market leaders.
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• Experience improving underperforming restaurants or markets.
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• Success building scalable processes within a growing restaurant organization.
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