IT Support Technician II

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support. You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments. Key Responsibilities Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment Perform break/fix support, system upgrades, and moves/adds/changes (MAC work) Provide basic network support to ensure connectivity for end-user devices and peripherals Support and maintain conference room technology, including audio-visual and video conferencing systems Deliver high-quality, customer-centered technical support to end users Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups Accurately log, prioritize, track, and close support tickets in a timely manner Escalate complex issues to Tier II/III support teams as needed Perform preventative maintenance across IT systems and equipment Assist in developing and maintaining IT documentation, processes, and procedures Support adherence to IT policies and organizational standards Required Qualifications Associate's degree in a related field or equivalent combination of education and experience 2+ years of hands-on IT support or desktop support experience Strong troubleshooting skills across hardware, software, and peripheral devices Working knowledge of: Windows operating systems Printers and drivers Basic networking concepts (connectivity, troubleshooting) Standard enterprise software and tools Preferred Skills & Attributes Strong customer service mindset with a focus on user satisfaction Excellent verbal and written communication skills Ability to translate technical issues into clear, user-friendly solutions High energy, proactive attitude, and sense of ownership Team-oriented with a willingness to share knowledge and collaborate Strong organizational skills with the ability to manage multiple tasks and priorities Commitment to continuous improvement and operational excellence #J-18808-Ljbffr Point Solutions Group