Customer Support Coordinator

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Flexible schedule

Boston-based worker-owned cooperative seeks a motivated and relationship-driven Customer Support Coordinator for its growing commercial composting business. The ideal candidate has experience in customer service, account management, or sales, and is passionate about sustainability and cooperative business values.

A typical schedule for this position is Monday to Friday, 8 AM to 5 PM, 32 to 40 hours per week. Compensation: $22.00 per hour to start.

Responsibilities

• Serve as the primary day-to-day contact for customers regarding service schedules, questions, and account updates.
• Support strong, long-lasting customer relationships through timely responses, clear communication, and consistent follow-up.
• Coordinate with operations to ensure services are delivered on time and in line with customer needs and agreed-upon terms.
• Track customer requests, service issues, and resolutions in the CRM and/or internal systems to maintain accurate, up-to-date records.
• Prepare and maintain basic reports on service activity, customer feedback, and account status for internal use.
• Communicate important updates (schedule changes, service issues, new offerings) to customers and internal team members as needed.
• Assist with escalated customer issues by gathering information, coordinating with the operations manager and leadership, and helping move issues toward resolution.
• Support the sales/outreach process by scheduling meetings, preparing materials, and following up with prospective or existing customers as directed.
• Identify and flag opportunities for service improvements or additional services and share them with the sales and leadership team.
• Conduct site visits to customer locations, as needed, to support onboarding, service checks, and customer education.

Qualifications

• Minimum 2 years of experience in a similar role.
• Strong communication skills (verbal and written).
• Self-motivated, proactive, and able to work independently.
• Exceptional teamwork and interpersonal skills.
• Ability to anticipate and solve problems before they arise.
• Strong computer proficiency and ability to learn digital systems quickly.

CERO is a worker-owned cooperative. The Customer Support Coordinator must be open to:

• Participating in cooperative education and Worker-Owner training.
• Learning about and supporting CERO’s mission, goals, and role in building a sustainable and equitable local economy.
• Contributing to a respectful, inclusive workplace that treats everyone fairly, regardless of race, ethnicity, gender identity, ability, or mental health.