Office Assistant / Caregiver

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Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

Office Assistant / Caregiver

Join Our Team at Assisting Hands Home Care!

We're looking for a detail-oriented, organized, and professional Office Assistant / Caregiver to support our growing home care agency. This position plays a dual role: supporting our daily office operations while also being trained and certified to step into the field to provide hands-on care to our clients when urgent needs arise.

This is a highly dynamic, active role While primarily based in the office, you must be ready to step away from your desk at a moment's notice to cover caregiving shifts in the field. We will provide the training and help you obtain your caregiver certification!

If you thrive in an active, ever-changing environment and love working both behind the scenes and directly with clients, we'd love to hear from you!

Unique Role Dynamics

• Dual Office & Field Role: This is not a strictly stationary desk job. During business hours, you must be ready and able to "drop what you are doing," head out into the field, and step in as a caregiver to cover urgent call-ins, client emergencies, or open shifts.
• Rotational Administrative On-Call: To support our clients and caregivers, our office team rotates administrative on-call duties weekly (including evenings and weekends) to manage urgent scheduling and after-hours inquiries.

Major Duties

As an Office Assistant / Caregiver, you will:

• Provide hands-on caregiving support in the field during business hours to cover emergency call-ins or open shifts
• Answer business phone calls professionally, route calls to the appropriate person, and take messages as needed.
• Assist with the caregiver hiring process by recruiting qualified applicants, conducting initial phone interviews, documenting hiring progress, checking references, and scheduling orientations.
• Monitor hiring and recruiting groups daily for new applicants and caregiver documentation.
• Upload caregiver compliance documents into AxisCare and ensure all required paperwork remains current and complete.
• Schedule caregiver orientations after all hiring requirements have been met.
• Assist with caregiver scheduling and client assignments.
• Track caregiver time and attendance.
• Create, organize, and prepare office materials, including:
  • Caregiver orientation packets
  • Employee name badges
  • Client consultation packets
  • Facility goodie bags
• Utilize recruiting spreadsheets and shared hiring documents to track applicant progress.
• Assist the Office Manager with administrative tasks, communication, and documentation as needed.

Qualifications

We're looking for someone who is:

• Willing and able to obtain a caregiver certification (with training provided by us) and provide hands-on client care.
• Highly adaptable and flexible (able to quickly pivot from administrative desk work to field caregiving at a moment's notice).
• Willing and able to participate in our weekly rotating administrative on-call schedule.
• Organized and detail-oriented.
• Professional with excellent phone etiquette.
• Comfortable using computers and office software.
• Able to multitask in a fast-paced environment.
• Dependable and able to work independently.
• A strong communicator with excellent customer service skills.
• Willing to learn new software, including AxisCare, Career Plug.

Preferred Qualifications

• Previous administrative, office, or scheduling experience.
• Prior experience as a caregiver, CNA, or PCA.
• Experience with recruiting or human resources.

Why Join Assisting Hands?

At Assisting Hands Home Care, you'll become part of a supportive team that is dedicated to providing exceptional care while creating a positive work environment for both our caregivers and office staff. Your work both in the office and in the field helps ensure our clients receive the quality, compassionate care they deserve.

If you're organized, motivated, and enjoy helping others succeed, we'd love to have you on our team!

Compensation: $18.00 per hour


About Assisting Hands Home Care

Assisting Hands® Home Care provides compassionate, dependable in-home care that helps individuals remain safe, independent, and comfortable in their own homes. Our care is rooted in dignity, respect, and personalized support, allowing clients to maintain their quality of life where they feel happiest.

Assisting Hands® Home Care is known for its high standards and commitment to excellence. Our caregivers are reliable, compassionate, and dedicated to providing care that builds trust and makes a meaningful difference in the lives of those we serve.