Service Technician

Job Description

Job Description

• Pay Range: $22.00 - $24.00/hour

• Monthly Bonus Opportunity: Service Technicians can earn an average of $500+ per month in additional bonus compensation based on performance.

  • Bonus compensation is not guaranteed and is based on applicable bonus plan requirements and billable hours.

• Accurately and efficiently diagnose and repair all systems and components of equipment used in the commercial cleaning, restoration and surface-prep industries.

  • Equipment includes, but is not limited to: Basic automotive experience, 2, 3 & 4 Cylinder Gas Engines, Truck Mounted Carpet Cleaning Units, Portable Carpet Extractors, and Hard Surface Floor Cleaning Machines, Duct Cleaning Equipment, Deodorizing Equipment, Dehumidifiers, Air Scrubbers, Air Movers, Hepa Vacuums.

• Proper use of testing equipment, troubleshooting guides and manufacture’s repair manuals.

• Evaluate and communicate additional repair and service needs of equipment in the service department.

• Meet or exceed service department quality and productivity goals.

• Take instruction from supervisors and work well with other service department and store staff.

• Assist other technicians and store staff when needed.

• Proper use and maintenance of shop equipment and tools.

• Maintain clean, organized and safe work areas.

• Create service orders for equipment coming in for repair.

• Work with customers to schedule service and repair appointments and maintain appointments in scheduling software.

• Communicate with customers in person, by phone and via email.

• Create bids for equipment repair and service.

• Present estimates for repairs and service to customers.

• Coordinate shop workload with other technicians.

• Order parts and coordinate with vendors.

• Coordinate service work with other store employees.

Additional Job Description

• Two or more years of experience preferred in any of the following: commercial cleaning and restoration equipment, small engine repair and maintenance, pressure washer repair and maintenance or vehicle repair and maintenance.

• Must have a valid driver license.

• Clean driving record -No DUIs or Careless/Reckless driving on MVR (3 years).

• High School diploma or equivalent.

• Own a basic set of mechanic’s tools.

• Possess a high level of technical skill, mechanical aptitude and attention to detail.

• Efficient and accurate equipment diagnosis and problem solving skills.

• Work safely at all times – use safety glasses, hearing protection and other safety protection.

• Ability to focus and complete quality work in a timely manner.

• Ability to lift 50+ lbs. on a regular basis.

• Professional appearance and demeanor with good written, oral communication skills and basic computer skills.

• Occasional over time work is required.

• Bilingual in English/Spanish. –Bonus.