Developer Relations Manager

Developer Relations Manager

New York, USA

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to define the strategy and lead the developer ecosystem for our new Developer Platform. This includes creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with our APIs and agent-building tools. We are looking for an impact driven and technical Developer Relations Manager to own the developer journey, driving platform adoption, and establishing PolyAI as the premier destination for Conversational AI developers.

You will lead technical advocacy, mentor builders, and align closely with product, marketing, and engineering teams, translating frontier Agentic AI into intuitive, well-documented, and scalable developer resources. If you are motivated by empowering developers, solving complex integration challenges, and transforming technical platform capabilities into a thriving, community-led ecosystem, we want to meet you.

Key Responsibilities

• Define and Lead the Developer Ecosystem Strategy. Establish a winning DevRel strategy and unified developer journey across our core platform APIs, SDKs, and integration points. Define, monitor, and report on key developer success indicators, driving continuous improvement to maximize developer ROI and platform stickiness.
• Own and Deliver World Class Technical Content. Oversee the entire content lifecycle for developers, from strategic prioritization of topics to the creation of high-quality tutorials, API documentation, code samples, reference architectures, and video guides demonstrating how to build and optimize LLM-powered agents.
• Be the Voice of Developers. Serve as the principal bridge between the external developer community and internal technical execution. Champion developer needs, translate community feedback into actionable product requirements, and challenge our engineering teams to continuously elevate the developer experience (DevEx).
• Community Building and Advocacy. Act as the face of PolyAI to the developer community. Host webinars, speak at industry conferences, organize hackathons, and actively nurture technical discussions on platforms like GitHub, Discord, or Stack Overflow to ensure developers feel supported and engaged.
• Integrate and Optimize Core AI Technology for Builders. Work alongside product teams to ensure our underlying LLM, RAG, and tool-calling pipelines are exposed to developers in a way that is intuitive, scalable, and consistent. Provide hands-on feedback during the development of new platform features.
• Lead Developer Go-to-Market Strategy. Direct developer-focused Go-to-Market collaboration, including the coordination of API beta programs, developer launch kits, and technical enablement sessions to drive rapid, grassroots platform adoption.

Requirements

• 5+ years of experience in Developer Relations, Technical Evangelism, or Software Engineering, with a strong focus on community engagement and developer experience.
• Proven experience driving developer adoption and managing technical communities for API-first B2B, or Enterprise SaaS developer platforms at scale.
• Exceptional ability to use qualitative developer insights and quantitative usage data to define, validate, and evolve a technical advocacy strategy.
• Demonstrated track record of creating compelling, high-quality technical content (e.g., code repositories, blog posts, architecture diagrams, and technical presentations) that drives developer engagement.
• Superior communication skills, with the ability to articulate complex technical AI/ML concepts to both deeply technical audiences and executive leadership.
• Strong technical background. A Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development (particularly with Python, Node.js, and REST/GraphQL APIs).

Preferred Requirements

• Experience working with conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), or speech technologies.
• Previous experience defining, measuring, and moving quantitative success metrics for developer communities or open-source projects.
• Experience working on a global B2B or Enterprise platform with a significant international developer footprint.
• Familiarity with enterprise-grade platform integrations, including contact center infrastructure, CRM APIs, and AI agent development frameworks.

We provide a competitive salary range for this role, which is $180,000 - $200,000 depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success.

Benefits

Participation in the company's employee share options plan

Comprehensive health coverage for you and your loved ones

Life Insurance

STD and LTD

The opportunity to contribute to the company's 401k plan

Flexible PTO policy + 11 designated company holidays

Annual learning and development allowance

We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

Enhanced parental leave

Company-funded fertility and family-forming programmes

Menopause care programme with Maven

Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit We are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here . This document provides important information regarding how we handle your personal data throughout the recruitment journey.