Resident Service Coordinator

Job Title

DUTIES AND RESPONSIBILITIES:

Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.

Conduct regular check-ins with residents to ensure satisfaction and address any issues that may arise.

Organize and coordinate resident events and activities to foster community engagement and build relationships among residents.

Promote a sense of community by encouraging resident participation in events and programs.

Mediate and resolve resident disputes or complaints, working to find amicable solutions that adhere to company policies.

Escalate issues to the Property, General or Regional Manager as necessary.

Develop and distribute newsletters and other communications to keep residents engaged and informed.

Maintain accurate records of move-in, move-out, leasing data, resident interactions, and service requests in a timely manner into the on-site property management system.

Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility.

Promote property products and services to prospects.

Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.

Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates.

Ensure guest cards are complete, entered in the property management software and follow-ups are completed for prospects.

Gather resident feedback through surveys or informal conversations to identify areas for improvement in services and amenities.

Proficient use of property management software systems including CRM tools to manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing trends.

Maintain thorough product knowledge of the property, sister properties and competitors.

Identify, through market research, those properties which are under-performing and report those findings to the Manager.

Work with the Manager to minimize expenditure, maximize revenues and adhere to budgeted cost parameters.

Assist manager in developing and implementing effective marketing strategies to increase property, traffic and internet leads.

Work with the Manager to execute unlawful detainers, 3 Day Notices, collect rent as due, and post all revenue data correctly in the accounting system, as required.

Assist Manager to complete property activity reports.

SKILLS AND ABILITIES:

Possess exceptional computer skills - intermediate knowledge of Microsoft Excel, Word, Adobe, and PowerPoint.

Possess excellent communication and leadership skills.

Possess excellent time management skills – i.e., ability to prioritize, manage time effectively and handle multiple projects and tasks.

Possess knowledge of business practices and principles.

Use and apply common sense and use good judgment.

Work cooperatively and in a teamwork environment.

Handle multiple projects and tasks and cope with stress in a composed manner.

Respect and maintain confidentiality.

QUALIFICATIONS:

High school diploma or equivalent.

A college degree is preferred.

Minimum one-year multifamily leasing experience preferred.

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.