Strategic Account Manager, Mid-Market

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Join the Square Strategic Account Management team and help our merchants grow their business! The Strategic Account Management team partners with Mid Market business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

As a Strategic Account Manager on our Strategic Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with Square sellers in the food & Beverage space—understanding their unique needs, crafting innovative solutions, and championing them within Square.

In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements. 

You will: 

• Own and maintain relationships across a portfolio of 175+ strategic food and beverage sellers, driving account expansion, retention, and satisfaction


• Understand Food and Beverage customer needs to help achieve their business goals through Square 


• Cross sell and upsell products based on discovering customer needs


• Effectively and strategically address customer concerns and issues


• Help grow our managed accounts program through contracts and renewals


• Conduct business reviews as needed to assess all aspects of the partnership


• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square

You have:

• 2+ years experience in Sales, Account Management or a related field


• Experience discovering and closing sales opportunities and building client relationships.


• Experience successfully managing a pipeline to achieve revenue targets


• Excellent organizational, analytical, written, and verbal communication skills


• Passion and knowledge about how new technologies can help better serve small and medium size businesses


• Experience within the Food and Beverage industry is preferred 

Candidates must live within 50 miles of the following locations: Portland, Oregon 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this  resource . If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($106,600 - $159,800)
Zone B: ($99,100 - $148,700)
Zone C: ($90,600 - $136,000)
Zone D: ($80,000 - $120,000)

Amounts listed above include target variable compensation.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.  Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our  I+D page .