Call Center Representative
$16.25 per hourChampion Window
Champion Window - Call Center RepresentativeIf you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hourResponsibilitiesCall quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when availableInternal piloting of new programs before executed out to the external call centerInbound and outbound phone calls: appointment setting, appointment verifications, and service requestsReporting: prepare and publish reporting on weekly training opportunities and program accuracyOther duties as assignedQualifications1-3 years' experience working in a call center / customer care environmentExcellent customer service both written and verbalExcellent typing and grammar skillsProcess focused - structure and consistency is keyGreat attention to detail and strong project management skillsThe ability to successfully work as part of a team and autonomouslyAbility to manage several different projects simultaneouslyAppointments Plus/CRM knowledge a plusChampion Window is an Equal Employment Opportunity EmployerIf you need assistance with completing the online application due to a disability, please contact Champion Window.Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Vacancy posted 3 days ago
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