Service BDC Representative - Toyota of Plano

Business Development Center (BDC) Representative The Service Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments. The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Managers, support staff and customers. Responsibilities Receiving inbound service phone calls Identifying the client's needs and scheduling appointments Placing outbound phone calls to clients Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc Contacting clients prior to appointment date to confirm appointment Following up post visit to ensure customer satisfaction Requirements High school diploma or equivalent Excellent oral, written and interpersonal communication skills Computer literacy, strong organizational and follow-up skills Ability to read and comprehend instructions and information Excellent problem solving skills Education and/or Experience High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Benefits Medical Dental Vision Retirement Plan Available Basic Life Insurance Accident & Critical Illness Insurance Paid Training Short Term Disability Employee Purchase Program #J-18808-Ljbffr Toyota of Plano