QA Analyst

6 days ago Be among the first 25 applicants About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Description About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. Vehlo’s Dealerlogix product is the auto industry’s leading provider of cloud-based software solutions for dealership service departments.Founded in 2002, Dealerlogix was a pioneer in developing the capability to accept electronic signatures and expediting the repair order write-up process. The Dealerlogix Service Workflow Suite, a DMS-integrated cloud-based solution that automates service lane, parts, and labor processes is a nimble, ever-evolving system which integrates features like mobile pay and online appointment scheduling. All designed to optimize fixed operations efficiency. Although we work with car dealerships, knowledge of cars is not a requirement. Essential duties and Responsibilities: As an Implementation QA Analyst in our dealerlogix Configuration and Implementation team, you will play a pivotal role in ensuring the delivery of our high-quality, accurate customer specific configuration builds post-implementation of our SaaS software product. As part of the Configuration and Implementation team, you will work closely with product management, engineering, and configuration teams to oversee and monitor the quality and reliability of our customer builds through rigorous testing and quality assurance processes. Your responsibilities will include collaborating with the post-sale configuration and onsite implementation team members , product managers, developers, leaders, and other various stakeholders to develop and execute comprehensive test plans, meticulously identifying and documenting defects, and ensuring that our product configurations meet the highest standards of quality. Specifically, you will: Develop and implement comprehensive QA strategies and processes to ensure the highest quality standards for customer software site configurations Create detailed test plans and test cases based on documented customer information, requirements and specifications Conduct manual reviews and testing to identify and document incorrectly configured site builds Identify, document, and report issues found during testing, providing detailed information to facilitate resolution Continuously improve QA processes and practices to enhance product quality and team efficiency Qualifications Competencies: Proven experience in developing and implementing successful QA strategies and processes Strong analytical skills with the ability to troubleshoot complex issues and provide detailed analysis and recommendations Ability to work as part of a team Demonstrated initiative and strong sense of accountability Required or Preferred Experience/Education: 1-3+ years of experience in technical support, QA, Engineering, or other technical role(s) Experience with one or more of the following software programs: GitHub, Salesforce, Service Cloud, ChurnZero, Smartsheets Dealership Automotive software/vendor experience preferred Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Quality Assurance Industries Software Development Referrals increase your chances of interviewing at Vehlo by 2x Sign in to set job alerts for “Quality Assurance Analyst” roles. 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