Service Coordinator/Shop Technician

Service Technician

We are in search of a Service Technician to join our growing team. This role will be responsible for maintaining equipment repairs at the Brady Service Repair Center or on site at customer's locations and troubleshot and repair equipment upon customer request. In addition, this position performs scheduled planned maintenance service as well as service calls, schedules service repairs to ensure proper and timely repairs are completed, coordinate with dispatch daily, and maintains accurate paperwork on repairs performed.

Responsibilities Include:

• Picks-up and delivers equipment or repairs on-site
• Provides customer training on the use and maintenance of service equipment
• Follows all applicable safety guidelines, government regulations, company's safety manuals and/or stated safety policies
• Follows-up on all customer requests and questions to ensure appropriate response is made and customer is satisfied
• Maintains a service van and its inventory
• Process paperwork upon completion of each repair performed. Maintain a professional appearance and attitude
• Treats all customers, both internal and external, with respect and courtesy
• Delivers excellent customer service to internal and external customers

The Ideal Candidate Will Have:

• Must have working knowledge of troubleshooting, diagnosing and repairing floor care equipment, auto scrubbers, vacuums and electrical systems
• High School diploma or equivalent, technical school desired
• 1-2 years' experience in similar environment
• Mechanical and electrical aptitude required.
• Strong written and verbal communication skills
• Strong customer care skills
• Physical Requirements: Ability to sit, stand; walk; use hands to finger, handle or feel, reach with hands and arms and lift up to 75 lbs.

Compensation & Benefits:

The pay range for this role is $25.00-30.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady:

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distributiondelivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

This posting is for a current vacancy, and Imperial Brady intends to fill this position by September 17th, 2026.