Authorization Specialist

Insurance Authorization Specialist Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE) Help Patients Access the Care They Deserve At Serenity Healthcare , we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you'll play a crucial role advocating for patients by helping them navigate insurance approvals — ensuring they receive the life‑changing treatment they need. This is a high‑visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals. What You’ll Do Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments Coordinate with outside providers to obtain relevant medical records and patient history Prepare, submit, and follow up on insurance authorization requests Manage and organize incoming faxes and patient documentation Represent and advocate for patients during clinical review calls with insurance providers Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system Collaborate with clinical and administrative teams to support efficient patient care Perform other administrative and operational duties as needed About Serenity Healthcare Serenity Healthcare is a leading provider of cutting‑edge mental health treatments, including FDA‑cleared Transcranial Magnetic Stimulation (TMS). We help patients take back their lives using a holistic, patient‑first philosophy that combines medical innovation with personalized care. Requirements Required Qualifications Strong desire to advocate for patients and ensure access to medically necessary treatment Excellent problem‑solving and critical thinking skills Ability to manage deadlines, multitask, and stay organized Strong communication skills — comfortable working with clinical staff and external providers High attention to detail in documenting patient and insurance information Confidence using online systems, EHR platforms, and computer tools Preferred (Not Required) Experience in medical authorization, insurance coordination, or a healthcare administrative role Familiarity with TMS, behavioral health, or prior authorization processes Benefits Mission‑driven work – Help patients access care that changes lives Career growth – Join a rapidly growing mental healthcare company Supportive culture – Be part of a team that values both people and performance Competitive pay 90% employer‑paid medical, dental, and vision insurance Life insurance and flexible spending account 401(k) retirement plan 10 paid holidays + paid time off A culture that values your well‑being and work‑life balance Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check. #J-18808-Ljbffr