Program Manager

Job Title

Essential Function:

Program Evaluation

Review and analyze program objectives and requirements

Identify internal stakeholders and require organizational support

Understand the basic technical requirements of the project

Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer's expectations.

Program Development

Communicate customer requirements

Establish a baseline of shared objectives and expectations

Define schedules and completion timeframes

Ensure proactive, timely customer communication

Plan Execution

Position oneself as the primary client interface

Lead Implementation Team

Oversee configuration management and change control

Project Tracking

Supervise team members' documentation and task completion in relevant systems to ensure accurate status and billing trigger

Provide accurate Project Scopes and Meeting Minutes to all stakeholders

Provide feedback to internal organizations, including pre-sales, Finance, Product, and Provisioning, to improve internal processes.

Conflict resolution

Manage customer's demands and possible opposition to meet such demands

Handle project planning according to deviations from the original schedule

Ability to contain and deflect aggressive behaviors from customers and internal stakeholders, which may arise under high-pressure situations.

Solution Implementation

Document all information needed for a clean implementation and transition to maintenance teams in different countries.

Define human and material resources to implement solutions

Coordinate interaction between different systems and people in several countries

Attend testing and implementation calls and online meetings.

Adhere to customer's schedules, mostly in Latin America

Documentation

Manage documentation efficiently to comply with tight delivery frames

Prepare implementation reports in standard and non-standard formats

Education Level: Bachelor's Degree, Engineering or equivalent experience in Telecom field

Work Experience: 1-3 years of customer interface experience preferably in related area

Licenses and Certifications: CCNP - Cisco Certified Network Professional Certified Project Management Professional (PMP)-PMI

This position may be performed remotely from any of the following countries: Argentina, Colombia, Chile, Costa Rica, Ecuador, Guatemala, Mexico, or Peru. The resource must be bilingual, with fluency in both English and Spanish.