Seasonal Store Support, Sid Mashburn Charlotte

Job Description

Job Description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As a Seasonal Store Support employee in our Sid Mashburn shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers and the Team. You will contribute to daily operations of the store to maintain our brand standards throughout all areas of the business. This is an hourly, non-exempt position.

WHAT ARE THE RESPONSIBILITIES?

• Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience.
• Work as a team player, supporting fellow Associates to ensure a consistent customer experience and contribute to a positive working environment.
• Assist with on-line order fulfillment.
• Manage store wrapping & hosting supply inventory.
• Assist with gift wrapping needs.
• Maintain a strong desire to continue to learn and grow every day.
• Maintain seamless operations and processes according to brand guidelines.
• Communicate efficiently with Customers via phone and in-person.

WHAT ARE THE ESSENTIAL SKILLS?

• Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality.
• Proven ability to quickly build rapport and relationships with customers and colleagues.
• Excellent communication skills and the ability to graciously handle multiple tasks simultaneously.
• Strong organization, attention to detail, and follow-up skills.
• Has a proactive, self-starter mindset that brings new ideas and solutions to the team.
• Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude.
• Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines.
• Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles.
• Anticipates opportunities to drive business, build morale & solve problems.
• Reflect our core value of Hopeful, Helpful, Hardworking, Nimble, Hospitable, Humble, and Honest.