Store Manager, Retail Pop Up - Charlotte NC

Job Description

Job Description

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Store Manager for our King Arthur Baking Store in Charlotte, NC is a dynamic leader, passionate about retail customer service and able to drive results. They are responsible for overseeing the daily operations of the retail pop-up. The Store Manager blends business acumen and operational knowledge to drive retail results while building a high-performing team. They achieve sales and profitability goals while delivering exceptional customer experience. The Store Manager leads a team of employees, manages store operations, and develops strategies to improve overall business performance. The work schedule includes a mix of days, evenings, weekends, and holidays to meet the operational needs of the store.

The Benefits: Yes, we have the standard "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Schedule: This is a full-time regular status position with an end that coincides with the store closing, anticipated February 2028. Day, evening, holiday, and weekend shifts as agreed with flexibility as required.

The Location: Charlotte, NC; onsite daily.

The Pay: $50,900 to $69,300 annual salary; commensurate with experience.

Essential Duties and Responsibilities

• Ensure an exceptional customer experience that reflects KABs mission to inspire and share the joy of baking by consistently delivering outstanding customer service, managing a highly motivated team, and fostering a welcoming and inclusive store environment.
• Develop and implement plans to drive topline sales and profitability; inspire team to achieve sales plans.
• Hire, train, and motivate the temporary retail team to deliver excellent customer service and meet performance expectations. Provide daily direction, performance feedback, and on-the-floor coaching.
• Oversee daily operations, including inventory receiving and restocking, opening and closing procedures, cash handling, and maintenance of POS systems.
• Collaborate with the Director of Retail Expansion, Retail Supply Planner, and Merchandising & Visual Merchandising teams to ensure the store is fully stocked and aligned with KAB merchandising guidelines.
• Manage payroll and expense budgets while building and optimizing the retail team schedule to align with business needs and service standards
• Support delivery of training across product knowledge, baking knowledge, company values, sales, and customer service; hold self to high level of knowledge in these areas.

• Engage with the local community and promote the store through local outreach and events.

Education and Experience

• Progressive retail experience with at least 2-3 years in a supervisory or management role
• Demonstrated success in driving sales, managing operations and developing high performing teams
• Proficient in POS systems and MS Office Suite (Word, Excel, Outlook)
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role

Competencies

• Leadership: Inspires, guides, and motivates the team to achieve high performance, fostering a positive and productive work environment through effective communication, delegation, and conflict resolution.
• Results driven: Consistently achieves and exceeds performance targets by setting clear goals, demonstrating accountability, and proactively addressing challenges to drive business success. The environment can be fast paced, requiring the ability to multitask and manage multiple priorities effectively.
• Team collaboration: Ability to work collaboratively with cross-functional teams (such as marketing, merchandising, operations) to achieve store and baking school goals.
• Relationship-building: Builds and maintains strong, positive relationships with customers, employees, and community stakeholders to foster loyalty and drive store success.
• Financial acumen: Strong financial knowledge and skills, ability to analyze financial reports to identify sales and expense trends, variances, and opportunities for improvement.

Success Factors

• Passion for baking
• Enthusiasm for retail and customer centric mindset

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• Ability to stand and walk for extended periods (up to 8 hours or more per shift)
• Frequent use of hands for grasping, reaching, pushing, pulling, and handling merchandise
• Ability to lift and carry up to 25 pounds independently (heavier lifting may require team assistance)
• Frequent bending, stooping, kneeling, and climbing step ladders
• Visual acuity to read labels, pricing, and product information
• Ability to speak clearly and hear customer and team communication in a busy retail environment
• Capacity to work in a fast-paced, sometimes noisy or crowded environment

Work environment

• The role is performed primarily in a retail store setting, which may include sales floor, back stockroom, and office areas
• Exposure to a moderate to high level of noise, including customer conversations, equipment, and music
• Requires the ability to work in a fast-paced, customer-facing environment with frequent interruptions
• Flexibility to work a varied schedule, including weekends, evenings, holidays, and during peak retail seasons
• Exposed to ingredients that may include common food allergens

Safety

• Understand that safety is the responsibility of everyone at the organization
• Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engage in safety and compliance training programs and encourage 100% team participation in same

Supervisory Responsibility

• Manage store retail team

Travel

• Not required

Uniform

• Business casual

Environment

• Adhere to company-wide green norms, looks for ways to reduce, reuse, recycle
• Educates oneself on KAB environmental campaigns
• Strive to continually improve and implement new processes to reduce our environmental impact

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.