General Manager

General ManagerUrban Air Milltown is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.ResponsibilitiesPEOPLEHire, train, and provide mentorship to the staff to further develop their skillsCultivate a team environment that provides exceptional customer serviceImplement and execute all staff training programsAssist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotabilityLead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivityEnsure execution of all employee recognition and incentive programs as documentedMaintain a strong community presence through partnership with community and business organizationsOPERATIONSMaintain a safe, clean, and secure environment for all guests and staffResponsible for all aspects of the operation including food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiativesContinuously improve operational execution through attention to detail and adherence to operating standards and philosophiesProvide direction to the management team and ensure all staff members perform at a consistently high levelPromote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standardsMonitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experienceAssure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the businessQualificationsExperience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants3+ years of experience in Facility Operations & Management requiredDemonstrated ability in developing team members in areas of responsibilityMust be professional, energetic, self-motivated, and able to motivate others, and have a positive attitudeAdaptability, flexibility, and general enthusiasm for the businessStrong communication skills; ability to write and verbally communicate in a clear and concise mannerAbility to establish working relationships with all employees, management, and vendorsAbility to maintain and project professionalism, internally and externally, at all timesOur staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority younger staff. Encouraging and helping them grow professionally and personally as they enter the work force. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue.Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.Urban Air Milltown is an equal opportunity employer.