Client Services Representative

Salary Range $55,000.00 - $70,000.00 Salary

Position Type Full Time Regular

Category Corporate

Description

Client Services Representative - Emergency Response/Emergency Management

Location: Sarasota, FL or Houston, TX preferred; Remote considered with up to 75% travel

Reports to: Director of Emergency Response Client Services and Business Development

Compensation Range: $55,000 - $70,000 annually, depending on location, experience, skills, and qualifications

Other Compensation: Eligible for discretionary bonus

Benefits: Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities

The Ceres Commitment

Ceres Environmental Services is a leader in crisis management, rapid response, and disaster recovery, committed to rebuilding stronger, safer communities. Founded in 1976, Ceres has secured more than $3.4 billion in government-funded contracts, reflecting decades of trust in bringing hope during times of need.

We specialize in emergency response, environmental services, planning, and consulting, including debris removal, blue roofs, logistics, debris management, demolition, recycling, forest management, and coastal and marine restoration. As a licensed general contractor, we offer unparalleled expertise to restore stability where it's needed most.

Driven by Purpose, Powered by People

At Ceres, we believe you're more than just an employee; you're part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild.

We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, travel opportunities, and a culture built on resilience and teamwork. If you show up with compassion, share the commitment, react with urgency, and deliver solutions, you'll fit right in. We don't just respond to challenges; we rise to them.

What We Are Looking For

Ceres is hiring a Client Services Representative to support client relationships, business development, and emergency response efforts across the Mid-America and West Coast regions. This is a highly customer-facing position for an energetic, engaging individual who enjoys building relationships, communicating with clients, and working in a fast-paced environment.

The ideal candidate will be based at one of Ceres' corporate headquarters in Sarasota, FL or Houston, TX. Remote candidates may also be considered, provided they are able to travel up to 75% of the time and deploy on short notice for storms, hurricanes, natural disasters, and other emergency activations.

This position will begin with approximately three months of direct shadowing and training alongside a Client Services Manager to develop knowledge of Ceres' services, emergency response operations, government contracting, client relationships, and business development processes. Over time, the Client Services Representative will take on greater responsibility for supporting existing clients, identifying opportunities, assisting with sales efforts, and providing client support before, during, and after emergency events.

Within the first 12 months, success will be demonstrated through a strong understanding of Ceres' services, effective client engagement, productive client relationships, proficiency with CRM and internal systems, and the ability to independently support client and emergency response activities.

What You Will Do

• Build and maintain positive relationships with government, municipal, commercial, and strategic partner organizations within assigned markets and regions.

• Support Client Services Managers and business development teams in identifying, pursuing, and developing new contract and business opportunities.

• Conduct client-facing sales and relationship-building activities, including in-person meetings, site visits, outreach, and direct customer engagement.

• Participate in meetings and presentations with existing and prospective clients to understand their needs and communicate Ceres' emergency response and environmental services.

• Learn Ceres' emergency response, disaster recovery, debris management, and environmental service capabilities through training, field experience, and direct mentorship.

• Support the pursuit of federal, state, municipal, and commercial contracts by gathering information, researching opportunities, and coordinating with internal teams.

• Maintain accurate records of client interactions, sales activity, opportunities, and follow-up activities within the company's CRM system.

• Work with operations, project management, estimating, proposal, and other internal teams to gather information and support proposals, qualifications, and contract opportunities.

• Provide client and operational support during emergency activations, including travel and deployment to disaster-affected areas when needed.

• Travel throughout the assigned territory and deploy on short notice during hurricanes, storms, natural disasters, and other emergency events to support clients and Ceres operations.

Required Qualifications

• Bachelor's degree in Emergency Management, highly preferred. Business Administration, Sales, Construction, or a related field may also be considered.

• 0-3 years of relevant experience in emergency response and/or government client relations.

• Strong interpersonal and communication skills with the ability to confidently engage with clients, customers, and internal stakeholders.

• High-energy, outgoing, and customer-focused approach with the ability to build relationships and engage professionally with a variety of clients.

• Willingness and ability to travel up to 75% of the time, including extended stays and short-notice travel during emergency activations.

• Ability to learn and apply new information quickly, manage multiple priorities, and work effectively in a fast-paced environment.

• Proficiency with the Microsoft Office Suite and the ability to learn a CRM are required; Salesforce experience is highly preferred.

Preferred Qualifications

• Master's degree in Emergency Management, Business Administration, Construction, or a related field.

• Previous sales, business development, door-to-door sales, account management, customer service, or other client-facing experience.

• Previous experience working with government contracts, public-sector clients, or government procurement processes.

• Knowledge of contract administration, contract management, or government contracting requirements.

What to Expect

This role is ideal for someone who enjoys building relationships, meeting with clients, and spending significant time in the field rather than behind a desk. You'll learn the business through hands-on training and mentorship while supporting sales efforts, client engagement, and emergency response operations. Success requires flexibility, as travel can reach 75% and deployments may occur on short notice during hurricanes, storms, and other disasters. While the work can be fast-paced and unpredictable, it offers a unique opportunity to make a meaningful impact by helping communities prepare for and recover from emergency events. The most successful individuals are energetic, adaptable, customer-focused, and thrive in dynamic environments.

Physical Requirements and Environment

Ceres provides reasonable accommodations to qualified individuals with disabilities and to applicants with sincerely held religious beliefs, as required by law. The physical requirements listed below reflect the essential functions of this role. If you need accommodation to perform these functions, please inform us during the application process.

• Ability to travel extensively, including extended stays and deployment to disaster-affected areas.

• Ability to work in field environments and adverse weather conditions when supporting emergency response operations.

• Ability to stand, walk, sit, use hands to handle objects, reach with hands and arms, and communicate effectively with clients and team members.

• Ability to lift and move up to 25 pounds when required to perform essential job functions.

• Ability to work around moving mechanical equipment, dust, dirt, wet or humid conditions, and varying noise levels during field deployments.

• Commitment to following all applicable safety standards, procedures, and protocols.

Why Join Ceres?

At Ceres, you won't just have a job, you'll have a mission. Your work will directly impact the speed and strength of community recovery after disasters.

We offer:

• A collaborative, mission-driven culture.

• Opportunities for professional growth and advancement.

The chance to make a lasting difference for communities across the U.S.

Ceres Environmental is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

E-Verify: We comply with Federal law by verifying employment eligibility.