Customer Service Representative

Job Details Job Location: Caesars Entertainment, Las Vegas, NV 89109 Position Type: Full Time Job Shift: Day Job Category: Admin - Clerical One to One Health is seeking a full time Customer Service Representative to join our care team located at Caesars Entertainment in Las Vegas! Responsibilities Greet patients, vendors, and other visitors to our wellness center Answer patient questions and provide assistance when necessary Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner Utilize our medical office software to schedule new and follow-up appointments for our patients Register new patients and update necessary records Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately Maintain spreadsheets and confidentiality of all patient records Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner Qualifications Experience with EMR system, Microsoft applications: Excel, Word, Email, etc. Friendly, energetic, and compassionate disposition Excellent organizational and time management skills Strong interpersonal communication skills Dedication to maintaining the confidentiality of all patient records Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies Exceptional leadership, communication, and interpersonal skills Ability to analyze data, solve problems, and make strategic decisions Experience with financial management and budget oversight in a healthcare setting Proficiency in relevant software and technology systems Ability to read, write, and communicate the English language Ability to effectively communicate both orally and in writing Ability to follow written or verbal step-by-step instructions Ability to concentrate, think, and learn Physical ability: hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull High school diploma or equivalent 2+ years of experience working as an administrative assistant or in a relevant role Health care experience preferred #J-18808-Ljbffr