Systems Engineer II

Info Advantage Inc. is a full-service information technology services firm based in Rochester, NY. Since 1992, we have specialized in cloud computing, virtualization, disaster recovery, data storage, voice-over-IP, and managed services. Our partnerships with leading technology providers like Barracuda Networks, Dell, IBM, Microsoft, and VMware enable us to deliver cutting-edge solutions to our clients. Salary Range: $80,000 - $105,000 Role Description This is a full-time hybrid role for a Systems Engineer II at Info Advantage Inc. As a mid-level engineer in our MSP environment, you will serve as a "jack of all trades" resource, balancing hands-on technical work with customer support and project execution. Your days will vary from configuring firewalls and deploying servers to troubleshooting end-user issues and leading cloud migrations. This role is ideal for someone who thrives in a dynamic environment, enjoys solving diverse challenges, and isn’t afraid to get their hands dirty. Key Responsibilities: Infrastructure Deployment & Management: Configure and maintain firewalls, switches, and wireless access points (e.g. Fortinet, SonicWALL). Deploy and manage on-premises and cloud servers (Windows Server, Hyper-V, VMware). Implement and troubleshoot backup/disaster recovery solutions (Acronis, Veeam, etc). Microsoft Modern Work Solutions: Administer EntraID (Azure AD), including identity management, conditional access, and SSO. Cloud & Virtualization: Assist with cloud migrations (Mostly Azure) and hybrid environment setups. Optimize virtualized environments (VMware, Hyper-V) for performance and scalability. Customer Support & Projects: Provide escalated technical support for clients, resolving issues ranging from network outages to user access problems. Lead or contribute to projects like office relocations, hardware refreshes, and security upgrades. Documentation & Best Practices: Maintain detailed documentation for systems, processes, and client environments. Recommend and implement improvements to enhance reliability and security. Qualifications Technical Skills: 3+ years of experience in systems engineering, preferably in an MSP or IT services environment. Proficiency in Microsoft stack (Windows Server, EntraID, Intune, M365). Hands-on experience with networking (firewalls, VLANs, VPNs), virtualization, and cloud platforms. Familiarity with RMM tools and PSA platforms is a plus. Soft Skills: Strong problem-solving skills and proven ability to diagnose issues under pressure. Excellent communication skills for interacting with clients and team members. Self-motivated with the ability to manage multiple priorities. Education/Certifications: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). Certifications such as AZ-104 and AZ-305 highly desired. Hybrid role (1 day work from home per week) based in Rochester, NY, with flexibility for remote work (onsite client visits required). Must be willing to: Participate in occasional after-hours upgrades or emergency support. Travel locally to client sites as needed. Why Join Us? Work with a variety of technologies and industries—no two days are the same! Collaborative team with opportunities for growth and certifications. Competitive compensation and benefits. If you’re a versatile engineer who loves tackling new challenges and making an impact for clients, we’d love to hear from you! This is not a software development role. Hands-on troubleshooting and customer interaction are core to this position. #J-18808-Ljbffr