Marketing

Role Title: Premium Experience Sales Manager Reports to: Director of Ticket Sales Classification: Full Time / Exempt Pay Grade/Salary Range: The Premium Experience Sales Manager is an individual contributor role responsible for executing concert season ticket sales, while delivering exceptional service and experiences to high-value patrons and key stakeholders. This role implements sales tactics and manages day-to-day sales execution to drive concert season ticket growth through relationship-based selling and personalized service. The ideal candidate will have a strong background in consultative sales, high-touch customer service, CRM management, and a passion for the performing arts. Priority Sales + Reporting: Execute annual concert season contracts, sales, utilization and revenue goals through tactical sales activities. Track and report on sales results, identifying trends and opportunities for growth. Prepare regular reports on concert season ticket programs, guest satisfaction, and other key metrics. Provide sales insights and recommendations to the Director of Ticket Sales to inform strategy adjustments. Contribute data and field insights to team meetings to support decision-making. Premium Concert Sales: Execute concert subscription sales to include selling subscriptions, mini packs, add‑ons, order fulfillment, and delivery. Implement marketing tactics for PSS sales, targeting new leads and tracking conversion efforts. Generate leads through web promotions, direct mail, networking opportunities, and proactive sales calls. Utilize CRM database to personalize communications and offers based on patron information and preferences. Guest Relations: Ensure guest expectations for all events are met and address feedback in a timely manner through various channels. Support customer loyalty initiatives to increase retention, upselling, and repeat business. Serve as a primary point of contact for Broadway and Concert key stakeholders' ticketing needs, via phone and email. Oversee client experience on event nights (Applause Club) ensuring premium areas deliver premium experiences. Collaboration and Communication: Maintain clear communication with guests, box office staff, Marketing, Finance, and the Director of Ticket Sales to ensure alignment on sales execution. Assist as needed with ticket office operations and coverage. The above listing is not all-inclusive; other duties may be assigned to meet the needs of the organization. Preferred Skills and Abilities: Professionalism and guest‑first attitude; excellent communication skills Strong organizational and time‑management skills; ability to prioritize and balance multiple sales activities Proficiency in or aptitude for CRM systems and sales technologies Self‑motivated with proven ability to meet sales goals Preferred Education and/or Work Experience: Bachelor’s Degree in Sales, Business, Marketing, Arts management, or related field AND/OR 3+ years in customer service and/or sales management, preferably in the performing arts. Other Working Conditions: This role is primarily administrative/desk‑based with a traditional on‑site M‑F work week schedule and general alignment with Starlight’s office hours—with an expectation to attend night and weekend events as necessary and/or requested on a regular basis. Due to Starlight’s business, availability/communication may be required in cases of urgent or emergency matters during nights and weekends. #J-18808-Ljbffr