Workplace Operations Manager

Workplace Operations Manager

The New York Workplace Operations Manager leads the operational strategy and day-to-day delivery of workplace services across the New York, Morristown, and Washington, D.C. offices within the Americas. As a key member of the Americas Workplace team, this role is responsible for creating safe, functional, and hospitality-driven workplace environments that support productivity, engagement, and business continuity.

This is a hands-on leadership role requiring regular on-site presence, strong relationship management, and a proactive, service-oriented approach to workplace operations, safety, and employee experience. The Workplace Operations Manager partners closely with regional and transversal Workplace leaders to ensure local execution aligns with broader Workplace strategy, standards, and priorities.

Our mission is to create inspiring, responsive, and accountable workplace environments that consistently exceed expectations for colleagues, guests, and partners. We do this by anticipating needs, delivering thoughtful solutions, and grounding every interaction in hospitality, care, and operational excellence.

Hospitality & Stakeholder Experience

• Champion a hospitality-first workplace culture grounded in care, responsiveness, and service excellence.
• Build strong, trusted relationships with business leaders, department heads, and key stakeholders to understand evolving workplace needs and deliver experience-driven solutions.
• Serve as an ambassador for the workplace experience, ensuring professionalism, warmth, and high service standards across all interactions.

Workplace Operations & Facilities Leadership

• Lead day-to-day workplace and facilities operations across assigned locations, ensuring environments are safe, welcoming, and operationally sound.
• Partner with Workplace leadership on space planning, utilization, and occupancy strategies that support business needs and employee experience.
• Support budget planning and stewardship by tracking operational expenses, processing purchase orders and invoices, and identifying opportunities for efficiency without compromising service quality.
• Ensure compliance with health, safety, and security standards, serving as a key point of contact for Physical Safety & Security teams and supporting site certification processes.

Vendor, Systems & Compliance Management

• Manage and coordinate external vendors, including cleaning, maintenance, security, and facilities partners, to ensure consistent, high-quality service delivery.
• Establish and maintain strong vendor relationships, holding partners accountable to performance standards, service expectations, and contractual commitments.
• Oversee workplace systems and tools, ensuring requests are actioned accurately and data is maintained to support reporting and decision-making.
• Maintain compliance with all applicable health, safety, and regulatory requirements across assigned offices.

Employee Experience, Engagement & Sustainability

• Design and deliver workplace programs, initiatives, and events that foster connection, collaboration, engagement, and office attendance.
• Partner cross-functionally to enhance the workplace experience across the employee lifecycle, from onboarding through ongoing engagement and key milestones.
• Support sustainability and climate initiatives focused on energy efficiency, waste reduction, and environmentally responsible workplace practices.

Team Leadership & Development

• Lead, coach, and develop Workplace Operations Coordinators, setting a high bar for service, accountability, and professionalism.
• Establish clear expectations, workflows, and cross-training to ensure operational continuity, consistency, and resilience across locations.
• Provide ongoing feedback, performance coaching, and development opportunities to support individual growth and team excellence.

Communication & Collaboration

• Serve as a knowledgeable and approachable workplace partner for colleagues, guests, and vendors.
• Foster strong collaboration across the Workplace Operations team and with cross-functional partners to align priorities, share best practices, and drive consistent execution.
• Communicate proactively with leadership on workplace performance, risks, opportunities, and initiatives.

You will report to the Head of Workplace, Americas.

We're looking for someone who has these abilities and skills:

• Moderate experience in Workplace Operations, Facilities Management, or a related field, including people management experience.
• Proven success delivering high-quality workplace services in single-site or multi-site environments.
• Demonstrated ability to balance strategic oversight with hands-on execution in fast-paced, operational settings.

Leadership & Professional Skills

• Robust people leadership and coaching skills with experience building service-oriented, high-performing teams.
• Exceptional interpersonal, verbal, and written communication skills, with the ability to influence and collaborate across all levels of the organization.
• Calm, thoughtful problem-solver with the ability to navigate complexity, prioritize effectively, and adapt to change.

Technical & Operational Skills

• Proficiency in Microsoft Office and collaboration tools (e.g., SharePoint) to support tracking, reporting, and communication.
• Outstanding organizational, time management, and project management skills with exceptional attention to detail.
• Working knowledge of health, safety, and environmental regulations within the built environment.

Additional Requirements

• Commitment to creating inclusive, welcoming, and high-performing workplace environments.
• Flexibility to respond to urgent workplace matters outside standard business hours when needed.
• Ability to lift up to 50 lbs.
• Ability to work from the New York, NY office on a full time basis, with flexibility to travel to regional or remote office locations as required.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.