IT Support Specialist

DescriptionUnder supervision, the IT Support Technician provides the first line of technical support to employees by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technicians primary focus is on driving a positive interaction and effective support. Will be supporting employees in AZ, along with employees nationwide.Role: 70% IT Service Desk/Remote Support30% Local office desktop support and projectsMay vary according to needs.Location: Primary location Tempe, AZ and some visits to other Phoenix officesHours: M-F 8a to 5p PT 1 hour lunchPrinciple Duties and Responsibilities1. Serve as the first point of contact for IT support and assist with customers associates technical needs.2. Properly document all work performed during support calls and perform proper escalation procedures, as needed.3. Operate within defined standards and service level agreements.4. Maintain timely and concise communication with customers.5. Perform tasks on special projects and duties.6. Perform on call responsibilities as a part of a weekly team rotation (approximately every 6 weeks)SkillsSupport, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone supportTop Skills DetailsSupport, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone supportAdditional Skills & Qualifications**STRONG customer service experienceExperience LevelIntermediate LevelJob Type & LocationThis is a Contract position based out of Tempe, AZ.Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Job Type & LocationThis is a Contract position based out of Tempe, AZ.Application DeadlineThis position is anticipated to close on Nov 1, 2026.Workplace TypeThis is a fully onsite position in Tempe,AZ.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006359704Profession: Helpdesk/Desktop