Account Manager

The Account Manager oversees maintenance accounts, manages client relationships, and ensures service excellence. This position reports directly to the Maintenance Director and involves leadership, operational, and client-facing responsibilities.

Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for an assigned portfolio of maintenance accounts, ensuring client satisfaction and retention.


• Conduct regular site visits and communicate with clients to address concerns, provide updates, and propose enhancements or additional services.


• Build strong relationships with clients to identify opportunities for upselling and account growth.


• Complete all new and prospective client tasks in Aspire, including any notes and follow-up for estimates, future projects, needed by other divisions.

Account Oversight and Coordination:

• Collaborate with the Maintenance Director to establish goals and ensure alignment with company objectives.


• Work closely with operations managers and maintenance supervisors to ensure services are executed to client specifications and company standards.


• Monitor the progress and quality of work across accounts, addressing any issues or inefficiencies.

Operational Management:

• Develop and oversee maintenance schedules for assigned accounts, ensuring timely completion of services.


• Prepare and manage budgets for accounts, tracking costs, and ensuring profitability.


• Coordinate the allocation of resources, including labor, equipment, and materials, to meet account needs effectively.

Quality Assurance:

• Conduct site inspections to ensure landscapes meet client expectations and company quality standards.


• Identify and recommend improvements to enhance the aesthetic and health of client properties.

Reporting and Documentation:

• Maintain accurate records of account activity in Aspire including client interactions, schedules, client correspondence, sales pipelines, completed work, closeouts, etc.


• Provide regular reports to the Maintenance Director on account performance, client satisfaction, and revenue generation.


• Ensure compliance with safety regulations and promote a safe working environment.

Competencies

• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.


• Excellent organizational and time-management abilities.


• Proficiency in budgeting, scheduling, and project management software.


• Knowledge of horticultural practices, maintenance techniques, and industry standards.

Qualifications

• 5+ years of experience in landscaping, account management, or a related field, with a focus on client relationships and team coordination.


• Bachelor’s degree in Horticulture, Landscape Management, related field, or equivalent experience preferred.


• Proven ability to manage multiple accounts simultaneously and prioritize tasks effectively.


• Knowledge of horticultural practices, maintenance equipment, and safety standards.


• Ability to plan, organize, manage, and supervise activities for successful outcomes. 


• Proficient in Microsoft 365 or equivalent programs, previous experience in Aspire is a plus. 

Key Success Metrics

• Achieve and maintain a high client satisfaction rating with 90% or higher retention, with measurable improvements in client retention and account growth for the division.


• Ensure accounts meet or exceed budgeted profitability targets while driving 10% annual growth in revenue through upselling and cross-selling additional services.

Physical Requirements/Work Requirements & Environment

• Prolonged periods sitting in the office and computer work; prolonged standing on job sites. 


• Must be able to lift to 50 lbs. regularly; carrying, pushing, pulling, bending, and squatting.


• Standard day shift, occasional weekends as needed. 


• Local travel; up to 50%

Who We Are

Freeman Landscape Inc. is a privately owned landscape and irrigation company in eastern North Carolina. We specialize in full-service landscape and irrigation design, installation, and comprehensive maintenance for both commercial and residential clients. Founded in 1992, Freeman Landscape is proud to be certified as both a Minority Business Enterprise (MBE) and a Woman-Owned Business Enterprise (WBE).

Where We Live

The Wilmington area really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants, and live entertainment opportunities. Whether you're looking for country, city, or beach life-you can find it in Wilmington. We consider it to be a hidden gem and are thrilled to be a part of this local community.