Operations Assistant

Job Description

Location: West Capital Lending – Onsite | Nashville, TN

Employment Type: Full-Time | 40 Hours per Week | In-Office Only

About West Capital Lending

West Capital Lending is one of the nation's fastest-growing mortgage brokerages, ranked among the top in loan volume and partner satisfaction. We offer an elite platform for top-producing loan officers, with cutting-edge technology, comprehensive back-end support, and access to over 150 investors. We’re proud to be Rocket Mortgage’s #1 broker partner and the industry’s leader in innovative lending solutions.

Role Overview

We’re seeking a highly organized and detail-oriented individual to join our Operations team. This individual will serve as the first point of contact for newly hired loan officers, managing the full onboarding, credentialing, and licensing process to ensure smooth transitions into the West Capital ecosystem. You’ll work closely with compliance, recruiting, and operations to maintain high standards and a seamless experience for every new hire.

Key Responsibilities

• Manage onboarding and NMLS licensing for all incoming loan officers and branches
• Guide new hires through background checks, fingerprinting, documentation, and state-specific licensing requirements
• Coordinate with recruiters and hiring managers to ensure onboarding timelines are met
• Maintain accurate and up-to-date licensing records in company systems
• Liaise with compliance and legal teams to verify eligibility and regulatory adherence
• Provide clear communication and support to new hires throughout the process
• Track onboarding progress and generate weekly reports for leadership
• Continuously improve onboarding workflows to support scale and efficiency

Qualifications

• Detail-oriented with excellent time management and organizational skills
• Strong verbal and written communication skills
• Tech-savvy with the ability to learn internal systems quickly
• Professional, customer-focused mindset with a sense of urgency
• Experience working in a fast-paced, high-volume environment

Work Environment

• This is a full-time, in-office position (no remote/hybrid)
• 40 hours/week, Monday–Friday
• Must be able to work onsite in our Troy office

Why West Capital Lending

• Be part of one of the top mortgage brokerages in the country
• Collaborative and fast-paced work culture with high-performing professionals
• Opportunities for advancement as our company continues to scale
• Access to proprietary tech, streamlined processes, and elite leadership