Claims Operations Manager

To establish and run a disciplined claims-servicing capability, the full-time Claims Operations Manager will oversee the end-to-end claims operations process for a reinsurance portfolio, ensuring accurate information and timely follow-through while working remotely. Key responsibilities: Establish and operate the claims intake, triage, tracking, and escalation process across treaty and delegated authority reinsurance business Coordinate claims notifications, bordereaux, reserve movements, and supporting documentation among various stakeholders Maintain a complete and auditable claims register, ensuring clear status, ownership, and financial movements Required qualifications: 5+ years of relevant claims operations or reinsurance claims experience within a broker, insurer, MGA, or reinsurer Strong understanding of claims bordereaux, loss reporting, and reinsurance contract administration Ability to coordinate multiple parties and manage complex matters effectively Experience in a fast-moving environment where processes are being built and operated Familiarity with broker-management or claims accounting systems is preferred