Claims Operations Manager

Job Description

Job Title: Claims Operations Manager

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Status: Full-Time, Exempt

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The Line Construction Benefit Fund, commonly known as LINECO, was founded in 1963 and is a self-funded, self-administered health and welfare plan that provides a comprehensive suite of benefits to IBEW and NECA members working in the outside electrical construction industry. LINECO offers a full range of medical benefits, including prescription drug coverage, dental benefits, vision, short term disability, life insurance, and behavioral health support designed to provide members with the best care available at a predictable cost.

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LINECO seeks an organized, knowledgeable, and detail-oriented Claims Operations Manager. Job responsibilities include understanding the architecture of multiple IBM systems and claims adjudication software (SaaS) that support the payment of medical and dental claims on behalf of our essential members. The role will involve working closely with the medical and dental Claims Processing Department and developing best practices and strategic direction for daily claims administration, electronic workflows, and benefit templates.

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Essential Duties and Responsibilities:

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• Track project progress and updates, and monitor deliverables, milestones, and issues for accurate reporting.
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• Develop and maintain an audit tool for multiple groups to identify errors within group set-up and go-live processes for specific products.
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• Evaluate internal projects for quality assurance and cost-effectiveness, ultimately helping SME’s select the best data to share for project success with PBMs and other vendors.
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• Create process flows to help streamline workflows and layout proper process channels for internal standard operating procedures.
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• Organize and participate in meetings and workshops to foster a shared project approach.
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Required Qualifications:

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• Bachelor’s degree in related field OR at least 5 years’ experience involving independent work and judgment in a health insurance or healthcare payor role
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• 3 years project management experience with large and complex multi-million-dollar projects in healthcare or pharmacy benefits
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• Strong communication and technical skills and a willingness to work with senior management from multiple departments
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• Experience researching issues and conducting research using databases/
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systems

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• Strong analytical prowess in regression testing and claims processing outcomes
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• Strong understanding of coding complex employee benefits transactions into a claims adjudication system
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• Strong understanding of EDI compliant transactions such as EDI 837 and 835 file layouts and resolutions
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• Ability to learn current protocol quickly and infuse past experiences into new systems
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• Experience managing multiple complex projects successfully
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• Strong organizational skills and detail-oriented
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• PC proficiency to include Access, Excel, Word and PowerPoint. Important to also deal with various IBM applications
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Preferred Qualifications:

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• Lead, consultant, or supervisory experience within medical/dental claims payor organization. Additional experience administering HRA Plans and familiarity with Medicare (CMS) payment protocols is helpful
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• Experience with file creation, exchange, and data-testing protocols
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• Experience supervising project teams and personnel
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• Experience with or knowledge of BlueCross BlueShield Inter-Plan Teleprocessing System (ITS) a.k.a., BlueCard
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• Past experience processing medical/dental claims
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• Experience working in a Taft-Hartley, union, or multiemployer benefit fund environment
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• Familiarity with ERISA, HIPAA, and self-funded health plans
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You’ll love working with us because…

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• We are a hard-working, mission-driven organization who prides ourselves on providing best-in-class service to our members.
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• We are people-centric. Our team consists of employees with long tenures, and we foster engagement and appreciation with our employees.
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• We are humble, compassionate, and empathetic and let this guide our mission and values.
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• You will have the ability to quickly influence positive change in the US healthcare system.
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• We have a fun and engaging culture driven by our employee experience committee with planned monthly activities.
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Best-in-Class Benefits:

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We offer a competitive annual salary with an exceptional health and welfare benefits package that is 100% employer-funded and includes:

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• Medical, Dental, Vision, and Prescription Drug insurance
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• Health Reimbursement Account
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• Defined Contribution Pension Plan (100% employer-funded)
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• Annuity Plan (100% employer-funded)
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• Comprehensive time-off plan that includes generous vacation/sick/personal time (PLAWA)
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• Referral and spot bonus when applicable
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LINECO is an Equal Opportunity Employment/Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.

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PLEASE SUBMIT RESUME & COVER LETTER by September 18, 2026 to:

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Kevin Chesniak at View email address on ziprecruiter.com

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or

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Holly Francis at View email address on ziprecruiter.com