Warehouse Operations Learning & Safety Coach

Job Description

Job Description

A day in the life

You walk the warehouse floor to greet a new onboarding class, check your training dashboard, and adjust the day’s plan so every shift gets what it needs. Before lunch, you run an OSHA-compliant forklift safety session and coach a few operators on ergonomics and proper lifting. In the afternoon, you meet with supervisors to review new-hire progress and create targeted plans for anyone struggling. You wrap by updating work instructions, refreshing video tutorials, and scheduling next week’s certifications—keeping every associate trained, confident, and safe.

What you’ll do

• Design, schedule, and deliver training for both new hires and experienced team members—prioritizing high-impact onboarding to strengthen performance, retention, and safety.
• Own a structured daily and weekly training cadence; use tracking tools to verify program compliance and surface gaps or risks to logistics leadership to secure resources and align capacity.
• Engage frequently with new hires; assess progress, tailor methods and frequency, and remove barriers so each person has the best chance to succeed.
• Partner with leaders weekly to review performance of new hires and underperformers; create action plans with observations, targeted refreshers, and regular checkpoints to measure improvement.
• Keep all training guides, work instructions, videos, job aids, and communication tools current, accessible, and actively used; recommend enhancements to warehouse training over time.
• Build and sustain OSHA-compliant safety programs for material handling equipment; champion a culture where zero incidents is achievable and peer-to-peer safety interventions are the norm.
• Maintain and certify all training content (including Work Instructions and Forklift Certification materials) and ensure records are accurate and up to date.
• Lead ergonomics education focused on safe movement, proper lifting, and injury prevention.
• Develop deep knowledge of preferred methods for each job function and the broader workflow to ensure training reflects best practice.
• Perform additional related duties as assigned.

What you’ll bring

• Bachelor’s degree in teaching, human resources, instructional design, or related field preferred; or proven, compelling facilitation skills with a confident training presence.
• Expertise in adult learning, coaching, and adapting to varied learning styles; comfortable with classroom instruction and e-learning, including authoring tools and video tutorial software.
• Strong Microsoft 365 skills (Word, PowerPoint, Outlook, Excel); bonus for Forms, Power Automate, SharePoint, and SharePoint Lists.
• Exceptional organization, prioritization, and time management; consistently meets commitments and deadlines with sound decision-making.
• Robust logistics knowledge, especially in automotive manufacturing and warehouse settings.
• Ability to develop comprehensive understanding of OSHA requirements for material handling equipment.
• Clear, concise communicator—verbal, written, and interpersonal—adept at partnering with cross-functional teams across multiple locations; active listening is a must.
• Hands-on learner able to operate existing and new machinery and train others to use it safely and efficiently.
• Ready to become proficient with AGVs and to train others on troubleshooting and recovery to bring units back online.
• Thrives in a dynamic, fast-paced team with shifting priorities and a diverse workforce; flexible to support training across varying hours and shifts.

Preferred proficiencies

• Bachelor’s degree or equivalent experience
• Coaching and mentoring expertise
• Recruiting and training experience
• Creating and maintaining work instructions
• Logistics analysis