CSR Copy & Print Associate

Onsite Services Representative / Copy & Print Associate

Required Skills & Experience:

• High School Diploma, GED, or equivalent experience
• Less than 1 year of related experience
• Experience operating high-end print, copy, and production equipment
• Experience with print production, finishing, and binding equipment
• Strong customer service and interpersonal skills
• Basic computer and technical proficiency
• Ability to multitask and prioritize competing requests
• Strong verbal and written communication skills
• Ability to work independently with minimal supervision
• Ability to obtain required customer security clearances
• Ability to lift up to 50 lbs
• Ability to stand, bend, walk, reach, and pull for extended periods
• Ability to work overtime as needed
• Willingness to comply with customer workplace policies and protocols

Nice to Have Skills & Experience:

• Prior copy/print center experience
• Experience with multifunction printers and reprographic equipment
• Advanced document finishing experience including binding, laminating, punching, sorting, and assembling
• Experience logging and tracking customer requests
• Basic equipment troubleshooting and maintenance experience
• Experience in a customer-facing office services environment
• Experience supporting professional services, financial services, or corporate office

Job Description:

Insight Global is seeking an Onsite Services Representative / Copy & Print Associate for a top business services client. This individual will support a fast-paced corporate print production environment, serving as the primary resource for document production, print services, customer support, and equipment maintenance. The ideal candidate has experience operating high-end print and copy devices, binding and finishing equipment, and producing polished business materials under tight deadlines. Responsibilities include printing, binding, assembling, and quality-checking presentations, pitchbooks, proposals, and other professional documents, while ensuring exceptional customer service and operational excellence. This is an excellent 3-6 month contract-to-hire opportunity for someone who enjoys hands-on production work, thrives in a deadline-driven environment, and takes pride in delivering high-quality finished products.

Responsibilities:

• Provide exceptional customer service to onsite stakeholders
• Respond to customer inquiries via email, phone, text, and in person
• Process high-volume copy, print, and document production requests
• Produce, print, bind, and assemble professional business presentations, pitchbooks, proposals, and other client-facing materials
• Review files for print readiness and quality assurance
• Operate high-end print production and finishing equipment
• Perform quality control checks prior to delivery to ensure accuracy and presentation quality
• Log, track, and report print production activity
• Maintain and clean reprographic equipment
• Clear paper jams, replenish toner, and load paper supplies
• Troubleshoot basic equipment issues and coordinate service support when needed
• Deliver paper and supplies throughout the site
• Assist with site procedure documentation and process improvements
• Support special projects and additional requests from site leadership and internal business partners