IT Support Technician

Position Overview The position supports day-to-day IT operations within the Life Span Institute, and three College of Liberal Arts and Sciences departments: Applied Behavioral Science, Clinical Child Psychology and Speech-Language-Hearing: Sciences & Disorders. This includes supporting Windows devices managed through MCM/Intune, macOS devices managed through Jamf Cloud, and hybrid identity systems using Active Directory and Azure Active Directory (Entra ID). Other duties include application and computer peripheral support, technical consultation, purchasing and student mentoring. Training and mentorship are provided to support skill development. Job Description 60% - Technical Support: Provide front-line support by phone, in-person, email, remote and chat for Windows and macOS computers, multi-functional devices (MFD), network storages and basic networking issues. Assist with accounts management and user access on Active Directory and Azure AD. Enroll macOS devices in Jamf Cloud and assist with app installs, updates, and troubleshooting. Manage and update Windows systems by MCM/Intune. Set up and configure new computers, software, printers, and peripherals (MFDs, phones, multimedia equipment and conferencing equipment). Follow established procedures to elevate complex issues. 25% - Technical Consultation & Purchasing: Help users identify basic needs (computers, accessories, software). Assist with gathering quotes and submitting purchase requests. Provide how-to instruction for common applications. 5% - Technical Liaison: Relay common issues to KU IT and senior LSI IT staff. Attend IT meetings to stay updated on university policies. 5% - Student Technicians Supervision: Coordinate tasks for student assistants. Mentor and develop their skills. 5% - Other Duties: Complete documentation, inventory tasks, and simple reporting. Special projects assigned by the supervisor. Required Qualifications High school diploma or GED. Two (2) years of IT technical support or IT helpdesk support experience. Professional experience supporting Windows 10/11 or macOS. In-depth knowledge of computers, operating systems, and common applications as evidenced by application materials. Strong communication and customer service skills as required by work history. Demonstrated experience that required learning new technologies. Preferred Qualifications Associate or bachelor's degree. CompTIA A+ or relevant certifications. Experience in supporting Microsoft 365 (Outlook, Teams, OneDrive, Sharepoint). Demonstrated experience with, or knowledge of, Active Directory / Azure AD (Entra ID). Demonstrated experience with, or knowledge of, Jamf Cloud, MCM/Intune or other device-management tools. Three (3) years of experience in help desk, technical support, or customer service roles with progressive responsibility. Experience with academic or research environments. Knowledge of cybersecurity fundamentals, best practices and compliance frameworks as evidenced by application materials. Contact Information Brian Shrum View email address on click.appcast.io Salary Range $45,000 - $50,000 Campus University of Kansas Lawrence Campus FTE 1.0 Employment Type Regular Position Status Nonexempt Employee Class U-Unclassified Professional Staff Location On-Site EEO Statement The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, View email address on click.appcast.io, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, View phone number on click.appcast.io, 711 TTY. #J-18808-Ljbffr