RMA Technician Level 1

Job Description

Job Description

Description

Brivo is a global leader in cloud-based physical security, delivering intelligent access control, video surveillance, and security solutions that help businesses protect people, property, and assets. Powered by cloud technology and artificial intelligence (AI), Brivo empowers organizations to operate safely and efficiently. Headquartered in Austin, Texas, Brivo also operates offices in Amsterdam, Bangalore, and Tokyo.

We are a dynamic, fast-moving team that thrives on face-to-face collaboration. We believe in-office interaction drives better productivity, stronger culture, and higher job satisfaction—making your daily presence essential to our shared success.

Brivo is seeking an RMA (Return Merchandise Authorization) Technician to join our Manufacturing Operations team in Austin. This entry-to-mid-level position pays $17.00 to $19.00 per hour. Working closely with Quality Control, Technical Support, Manufacturing, and Inventory teams, you will receive, inspect, diagnose, and repair returned hardware and video surveillance equipment.

You will play a vital role in upholding product quality and customer satisfaction by performing root-cause analysis on equipment failures, refurbishing viable hardware, and sharing defect data with our engineering and manufacturing teams. As Brivo expands, this role offers a direct pathway toward technical advancement in Quality Control, Hardware Engineering, Manufacturing Operations, or Advanced Technical Support.
Key Responsibilities

• Receive, inspect, and log returned hardware, cameras, bridges, and CMVR units into the inventory tracking system.
• Perform root-cause diagnosis and hardware troubleshooting down to the component level (CPUs, RAM, storage, power delivery, firmware).
• Disassemble, repair, refurbish, or replace defective hardware components according to Standard Operating Procedures (SOPs).
• Reflash firmware, test system BIOS, and execute functional stress-testing on repaired units to verify stability before restocking or returning to customers.
• Accurately document failure analysis, defect codes, and repair actions in warehouse and RMA tracking databases.
• Collaborate with Quality Control and Hardware Engineering teams to highlight recurring component or assembly failures.
• Process return inventory movement, including sorting parts for scrap, vendor return (RTV), or refurbished stock.

Skills, Knowledge & Expertise

• High school diploma, GED, or technical school training preferred.
• 1–3 years of experience in hardware repair, computer troubleshooting, RMA processing, electronics assembly, or technical support preferred.
• Strong hands-on knowledge of computer hardware components (motherboards, CPUs, RAM, storage drives, power supplies, networking devices).
• Demonstrated ability to troubleshoot boot failures, hardware errors, and software/firmware flashing issues.
• Experience using basic hand tools, testing tools (e.g., multimeters), and handheld scanners safely and effectively.
• Strong attention to detail with a methodical approach to tracking and record-keeping.
• Familiarity with inventory systems, ERP software, or RMA tracking tools is a plus.
• Ability to stand, bend, and lift up to 20–50 lbs in a light manufacturing/warehouse environment.

Why Work for Us?

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. 
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.