Field Service Technician

Field Service Technician - South Region

Tyler, Texas I San Antonio, Texas I Austin, Texas

Must-Haves

Strong electrical knowledge: Ohm's Law, multimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery (they must pass testing during the process)

Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions (they must pass testing to prove high level skill)

Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support

CAREER STABILITY: we provide more training and support than just about anyone and therefore need people who will stay long term. Any career instability must be explained and reasonable

SCREENED ON: compensation package, travel (they're in hotels most nights they work), environment (they're often in food processing facilities that are freezing cold and the machines are often bloody)

Nice-To-Haves

Must be open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off

Experience working in food and meat processing facilities, with cold environments and messy equipment

Experience traveling as a field service technician (or in a similar role), doing both installations and trouble-shooting

Prior experience with packaging machines (ideally thermoformers or vacuum sealing)

Military experience is beneficial, particular mechanical or electrical

Ideally, not more than 2 jobs in the last 5 years, or 3 jobs in the last 7 years

Accustomed to facing unhappy customers with unrealistic expectations and a sometimes less than professional approach

Prior troubleshooting experience on complex equipment, where others have often compounded issues by trying, and failing, to repair on their own

Able to perform physically challenging work in high-stress, often noisy, situations

Other good experience includes field service technician, military service, packaging, plant manager, robotics, industrial machinery installations, hand/power tools, maintenance technician, electrician, traveling

Field Service Technicians are the backbone of our business and have opportunity to advance throughout the organization, in a variety of capacities.

All techs begin at Level 1, with clear guidelines regarding the skills and testing necessary to achieve level 2, and 3, status and perks

Those with specific experience or interests can advance to high-level specialized positions, focused on particular equipment lines or service objectives

Successful technicians are also encouraged to explore promotion within other groups, such as training, sales, customer service, etc.

Field service leadership opportunities are also increasingly available, as we're growing each team around the country, while also currently establishing 2 additional regional offices

Field Service Technicians provide mechanical and technical support of our processing and packaging equipment at customer facilities, with a focus on exceptional service. This position will investigate and resolve customer reports of technical issues with equipment, eliminating future operational or service difficulties for customers. Due to our customers' needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

Time Utilization: This is a traveling position with overnight stays required most workdays. Primarily focused on Texas and surrounding states, technicians will both fly and drive regularly (company car provided). Schedule needs to be flexible to accommodate internal and external customers' schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

Education/Experience: Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience. Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude needed.

Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and coworkers. Needs to be a self-starter and have the ability to work in unsupervised settings.

Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills.

Work Environment: We serve a variety of industries, with many customers focused on food processing and packaging. Our equipment is often in refrigerator or freezing environments, and messy. In addition to regularly being exposed to high noise levels, moving mechanical parts, and risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands: This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It's also frequently necessary to lift or move up to 50lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Please contact us with any concerns regarding the ability to meet physical demands, we're happy to do everything possible to assist.