Service Leader

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks. What You’ll Do In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to: Making sure great tasting, high quality food is served Helping to resolve food quality issues Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed Helping to resolve customer incidents and working to ensure positive customer experiences Helping to monitor crew breaks, shift changes, shift meetings, and line schedules Developing and cross training all front of house Crew Assisting with Crew performance reviews #J-18808-Ljbffr