Scheduling Liaison

Summary The Scheduling Liaison will be responsible for scheduling patient appointments and communicating with patients prior to and following receipt of outpatient services. This individual will maintain patient demographics and interact with patients and others (on the telephone and in person) in a courteous and respectful manner. Essential Duties and Responsibilities Receive all patient phone calls regarding appointments such as scheduling, rescheduling, etc. Assist patients with patient form completion in accordance to Community Health Net policy and procedure. Contact all patients regarding missed appointments including contacting all patients that were “No Shows” (follow complete process). Confirm all cancelled appointments are rescheduled in Practice Management System. Act as the liaison between patients and clinical staff during patient hours. Document all interactions with patients in the Electronic Health Record (EHR) system in a professional manner. Perform other job duties as assigned by Supervisor. Requirements / Qualifications Must have reliable transportation to be able to train and fill in all CHN medical offices. High school diploma or General Education Diploma (GED). At least one (1) year of experience in a medical office setting preferred. Possess excellent verbal and written communication skills. Strong work ethic and can work independently. Must be self‑motivated and able to multi‑task in a fast‑paced environment. Professional and telephone etiquette. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. #J-18808-Ljbffr