Director of M&A integration

Job Description

Job Description

The Company

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America.  Culligan Quench bottle-free water coolers, ice machines, sparkling water dispensers, enhanced water, and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Culligan Quench has more than 1,500 team members operating out of more than 100 locations across the US, Canada, Puerto Rico and Korea. For more information visit

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit

Values: 5Cs

• Culligan as One
• Consumer’s come first
• Commitment to Innovation
• Courage to do what’s right
• Consistently deliver exceptional results

 

 

Position Description:

Culligan Quench continues to grow through acquisition, requiring rapid and effective integration of acquired companies into core operations while preserving customer experience, revenue retention, and operational continuity.

 

The Senior Director of M&A Integration is responsible for leading the operational execution of acquired company integrations from diligence through post-close onboarding. This role ensures acquired customers, contracts, billing, service operations, and seller data are successfully transitioned into Culligan Quench systems and workflows and processes are managed to meet customer requirements. This leader owns the day-to-day execution of onboarding and integration activities across Customer Care, Service, Finance, IT, Sales, and Data Integration teams, ensuring acquisitions are integrated efficiently, with minimal disruption and strong customer retention outcomes. The right  leader will also develop strategies and actions to optimize value and synergies from the acquisitions and drive alignment across the organization to execute these plans that will allow for the acquisitions to out-perform deal valuation cases The role requires strategic thinking, strong operational discipline, cross-functional leadership, data fluency, strong people skills to influence both the sellers and the internal organization, and the ability to manage multiple transactions simultaneously in a fast-paced acquisition environment. This role is highly execution-oriented and serves as the operational quarterback for acquisition integration and function reporting.

Responsibilities:

Strategic leadership

• Refine strategic playbook to streamline processes and optimize outcomes from acquisitions, most notably customer experience and synergy realization
• Develop for each acquisition, the transition strategy/plan to support Day 1 readiness as well as long-term portfolio success
• Assesses opportunities to apply new tools, including AI, to improve efficiency and outcomes 

Operational execution and leadership

• Own and direct the cross-functional integration planning and execution process end-to-end from due diligence through the completion of integration, including day 1 integration, subsequent prescribed customer interactions and operational workstreams, and the holdback/escrow management process  
• Participate in pre-close operational diligence to understand customers, billing profiles, contract terms, and service models
• Identify and mitigate integration risks including process gaps, churn exposure, billing/service disruptions, contract compliance, and key constraints related to customer service and field service
• Oversee the collaboration with seller parties to obtain and prepare their data for due diligence analysis and ingestion into Culligan Quench systems
• Develop customer communications campaigns including:
  • Outbound onboarding programs and customer contact completion
  • Customer engagement levels (NPS metrics, churn, portal engagement)
  • Specialized communications based on portfolio attributes (change management)

Program leadership and improvement

• Build improvements to customer onboarding workflows, reporting quality, and operational consistency across acquisitions
• Document lessons learned and updates to integration playbooks and standard operating procedures
• Monitor and report key metrics (diligence + portfolio performance), identifying areas of risk and improvement
• Lead executive-level IMO meetings and leadership reviews
• Manage and develop an integration team
• Monitor and ensure execution of cross functional teams to ensure alignment

Qualifications:

• 5-10 years of operations experience in integration, program execution, and/or the POU industry, including in a leadership position
• Understanding of data management, data integration, and/or software implementation projects
• Excellent communication and presentation skills (verbal and written), especially the ability to communicate conclusions or recommendations based upon data analysis
• Excellent project management skills and the ability to execute multiple projects simultaneously and stay organized in a results-driven, fast-moving environment
• Proven track record of aligning and influencing cross functional leaders and executing cross functional programs successfully on time
• Data analysis or financial modeling experience using Excel, including familiarity with data queries, and other functionality
• Experience with Salesforce.com and/or MS Power BI is a plus
• Experience in the POU industry and/or Corporate Development a plus

 

  High Level Scorecard

Focus Area

Description

Weighting

Strategic Leadership

• Refine strategic playbook to streamline processes and optimize outcomes from acquisitions, most notably customer experience and synergy realization
• Develop for each acquisition, the transition strategy/plan to support Day 1 readiness as well as long-term portfolio success
• Assesses opportunities to apply new tools, including AI, to improve efficiency and outcomes 

30%

Operational Execution

• Own and direct the cross-functional integration planning and execution process end-to-end from due diligence through the completion of integration, including day 1 integration, subsequent prescribed customer interactions and operational workstreams, and the holdback/escrow management process  
• Participate in pre-close operational diligence to understand customers, billing profiles, contract terms, and service models
• Identify and mitigate integration risks including process gaps, churn exposure, billing/service disruptions, contract compliance, and key constraints related to customer service and field service
• Oversee the collaboration with seller parties to obtain and prepare their data for due diligence analysis and ingestion into Culligan Quench systems
• Develop customer communication campaigns, including:
  • Outbound onboarding programs and customer contact completion
  • Customer engagement levels (NPS metrics, churn, portal engagement)
  • Specialized communications based on portfolio attributes (change management)

 

40%

Comp range is 170 - 180k base salary plus bonus potential

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

 

Applicants

Beware of fake job offers falsely claiming affiliation with our company.

 

• We never request banking details or other personally identifiable information during interviews.

• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.

• Official emails are from our domain. Our approved emails will come from @quenchwater.com.

 

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at View email address on ziprecruiter.com.