Account Manager

Candidates Request Form 1 Job Title Account Manager 2 Client Company/Dept. Name Harris County Toll Road Authority, TX 3 Address 1111 Fannin Street, 12th Floor, Houston, TX 77002 City Name Houston State Name TX-Texas Zip Code 77002 If others (Address) 6 Duration of the project Project Start Date Project End Date Initial 12 months starting on/about 06/01/2026, with four (4) one-year renewal options. 7 No. of Openings 1 No. of Maximum Submissions 1 8 Job Description Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance.
Coordinate with recruiting teams to source, screen, and onboard qualified candidates across janitorial, maintenance, clerical, and other general staffing roles.
Manage scheduling, assignments, and workforce adjustments to meet fluctuating client demands.
Monitor employee attendance, performance, and conduct; address issues promptly with HR support.
Conduct regular client check-ins, site visits, and quality assurance reviews to confirm service expectations are met.
Track KPIs such as fill rate, time-to-fill, turnover, and client satisfaction scores, providing reports to leadership and clients as needed.
Assist in developing staffing plans, recruiting strategies, and retention initiatives tailored to client accounts.
Resolve client escalations, employee conflicts, or service delivery concerns in a timely and professional manner. 9 Skill set info Proven success managing client relationships and delivering staffing solutions in a fast-paced environment.
Strong organizational and time-management skills with the ability to handle multiple accounts and priorities.
Excellent communication and interpersonal skills with the ability to build trust with clients and employees.
Knowledge of labor compliance, safety standards, and workforce scheduling practices.
Proficiency in Microsoft Office Suite; experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn, etc.) a plus.
Ability to travel locally for client visits and workforce management. 10 Education Educational Qualifications:
Bachelor's degree in Business, Human Resources, or related field preferred; equivalent work experience accepted 11 Certifications (if required) 12 Documentation Required for submission Resume 13 Work Hours General 15 Work authorization required US Citizen & GC 16 Relocation is accepted No 17 Remote work No 18 Additional Notes if any


Attachment :
Account Manager - IT Staffing
The Account Manager is the client's main point of contact for IT staffing. This person finds technical candidates, checks their skills are real, handles compliance, keeps billing accurate, and solves problems as they come up. This role needs real IT staffing background - someone who understands tech stacks and can tell a strong candidate from a resume full of keywords.
Key Responsibilities

• Main point of contact for staffing requests, scheduling, billing, and contract compliance.
• Meet regularly with the client to review open roles and fill status.
• Own the Work Order process from start to finish.

• Keep a ready pipeline for roles like developers, business analysts, database admins, network engineers, systems admins, cybersecurity, cloud, and IT support.
• Match resumes against the actual tech stack required, not just keywords.
• Check certifications and real hands-on experience, not just years listed.
• Send resumes and test results to the client before presenting candidates.
• Stay current on IT hiring trends, in-demand skills, and typical rates.

• Coordinate background checks, drug screening, and fingerprinting as needed.
• Understand security requirements for candidates who will access client systems or data.

• Manage fill deadlines and replacement timelines, and set realistic expectations since niche IT roles take longer to fill.
• Produce staffing reports through an ATS or VMS platform.
• Keep billing accurate and resolve invoice issues directly.
• Handle no-shows and replacements without leaving the client short-staffed.

Qualifications

• Account management experience in IT staffing, not general staffing.
• Direct sourcing experience for developer, analyst, database, network, or cybersecurity roles.
• Working knowledge of common tech stacks and how to judge real skill level.
• Understanding of IT rate structures and realistic time-to-fill for hard-to-source roles.
• Experience with government or public-sector clients is a plus.
• Familiar with ATS or VMS platforms.
• Strong communicator, comfortable talking tech with both recruiters and clients.

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