Front Desk Receptionist

Front Desk Receptionist

Our client located in Atlanta, GA is in need of a Front Desk Receptionist. This is a 2-3 month contract need, onsite averaging 32 hours per week with occasional help on Fridays.

Company Profile

Family Services Organization

Front Desk Receptionist Role:

The Front Desk Receptionist serves as the first point of contact families entering the facility.

Will manage the secured front desk area, assist with client check in, support families during appointments, maintain a calm and welcoming environment, and provide light clerical support as needed.

Monitor secured front entrance and verify appointments prior to allowing entry into the building

Welcome and check in clients and visitors upon arrival

Provide intake paperwork and assist families with the check in process

Notify therapists, forensic interviewers, and advocates when clients arrive

Maintain a calm, safe, and welcoming waiting room environment for children and families

Offer support items such as toys, television, bottled water, or quiet activities for children while waiting

Occasionally assist with supervising children in the waiting area when parents or guardians are temporarily meeting with staff

Answer and transfer incoming phone calls appropriately

Perform light clerical duties including scanning, filing, copying, organizing paperwork, and administrative support tasks

Maintain front desk and waiting room organization throughout the day

Assist with basic office closing and tidying procedures as needed

Utilize Microsoft Outlook and internal systems for scheduling awareness and communication

Additional proprietary systems and databases will be trained onsite

Front Desk Receptionist Background Profile:

Prior receptionist, front desk, administrative assistant, customer service, or client coordination experience preferred

Experience supporting healthcare, counseling, nonprofit, social services, education, pediatric, or family focused environments highly preferred

Strong interpersonal and communication skills

Comfortable interacting with children and families in sensitive or emotionally difficult situations

Ability to maintain professionalism, confidentiality, and neutrality at all times

Dependable and organized with strong attention to detail

Comfortable working independently at the front desk after training

Basic computer proficiency including Microsoft Outlook and Windows systems

Ability to multitask and adapt to changing appointment schedules and office activity levels

Comfortable performing light clerical and administrative support duties during downtime

Ability to remain calm, compassionate, and emotionally mature in a trauma informed environment

Additional DHS/GBI background screening and fingerprinting process required due to the nature of the organization’s work

Candidates must be comfortable working with children ages approximately 5–17 and their families