MGR, RESIDENT REGIONAL

Job Description

Job Description

​Salary:  $140,000 - $150,000

Other Forms of Compensation:

Pay Grade: 17 

Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at

Job Summary

Working as a Resident Regional Manager, you are responsible for multiple environmental services accounts. You will oversee four different hospital locations within the Boston market.  You will manage client relations to ensure that all housekeeping services offered to the customers is of outstanding quality.  

Responsibilities:

Responsible for department’s financial data and statistics
Monitoring of unit expenditures
Develops and recommends department operating budget and ensures the department operates within budget
Coordinates housekeeping activities with other departments
Actively communicates with administration and other hospital departments
Plans, prioritizes, directs, coordinates, and supervises functions and activities of the department
Establishes work standards and work flow
Establishes and implements policies and procedures for departmental operations
Encourages and mentors staff creativity and innovation
Ensures compliance with all regulatory agencies
Acts as a positive role model; proactive in the achievement of the facility goals and objectives
Demonstrates quality leadership in meeting performance plans
Develops and maintains job descriptions for department staff
Encourages staff to participate in education programs

Preferred Qualifications:

Four year college degree and equal related experience required
Six years of housekeeping management experience at a large hospital account required
Multi-site account management experience
Ability to analyze and interpret financial and other data
Keen understanding of business dynamics
Excellent problem-solving skills both one-on-one and in group situations
High customer service and quality demeanor
Ability to work under pressure and meet priorities
Excellent verbal communication skills a must
Apply a participative approach to managing staff, to coordinate and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements
Excellent stress leadership skills, administrative and organizational, and follow-through (with associates and clients) skills required
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits. 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1564679

Crothall Healthcare 

JANELLE C. ALLEN 

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