Customer Care Supervisor
Virtual Vocations Inc
Providing leadership and direction, the remote Customer Care Supervisor will manage a team to deliver exceptional customer service, handle escalated inquiries, and implement operational changes to enhance customer satisfaction. Key responsibilities Leads a team to manage customer inquiries related to merchandise, system support, and sales orders Manages escalated customer calls and provides in-call assistance to associates Coordinates training programs to develop associates' skills and supports operational changes aligned with customer care strategies Required qualifications 2+ years of supervisory leadership experience in retail or call center environments 2+ years of customer service and retail experience High School diploma or equivalent; Bachelor's degree preferred Proficient in MS Word, Excel, PowerPoint, and customer service systems Access to reliable, high-speed internet and a quiet working area
Vacancy posted 1 day ago
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