FRONT DESK AGENT

Introduction
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Overview
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.


Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Ability to deliver exceptional guest service at all times.

• Communicate with all departments regarding in house VIPs and any special needs.
• Maintain an up to date working knowledge of all resort amenities as well as any special events.
• Promote and sell special hotel programs, special rate packages, and up grades when appropriate.
• Maintain house bank and handle all checks and cash according to Resort policies and procedures
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Solicit guest feedback via guest comment cards and service callbacks.
• Be knowledgeable of all emergency procedures and company policies
• This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.

• Responsible for taking reservations and accurately inputting into the computer system.
• Answer inquiries of room rates, outlets and room locations.
• Interact with Hotel Sales Manager on bookings.
• Keep up to date with knowledge of phone system.
• Handle all guests' special requests in a professional manner.
• Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions
• Greets, registers, and assign rooms to guest.
  Other duties may be assigned.

Requirements

• Must be a minimum of 18 years of age.

• High School diploma or equivalent

• Six months related experience and/or training preferred; or equivalent combination of education and experience.

• Must be proficient in Microsoft applications (Excel, Access, Word)
• Must be able to read and write in English and have good verbal communicating skills.

• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Must be able to obtain TIPS certification.

• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces