Remote Customer Service Representative - Call Center | Kansas

100% Remote | Full-Time | Kansas Residents OnlyPay: $11hr to start then after 90 days $12hr guaranteed!Work from home in a full-time customer service and call center job helping members schedule transportation for healthcare services.Berlin-Wheeler, Inc. is hiring a Remote Customer Service Representative - Call Center to support our Non-Emergency Medical Transportation (NEMT) team. In this remote customer service job, you'll answer inbound calls, assist members with transportation scheduling, update ride details, and provide professional support in a fast-paced call center environment.This job is a strong fit for people with experience in customer service, call center, contact center, inbound call center, member services, scheduling, dispatch, healthcare support, retail, hospitality, or other phone-based jobs. You do not need previous NEMT, healthcare, or transportation experience to get started. Paid training is provided.What You'll DoAnswer inbound customer service calls from membersHelp schedule transportation to medical appointments and healthcare servicesUpdate, change, or cancel transportation reservationsVerify member and trip informationEnter accurate information into company systemsCommunicate with transportation providers and healthcare facilitiesDocument customer and member interactions clearly and accuratelyFollow procedures, client requirements, and compliance standardsProvide respectful, professional support in a remote call center settingWhat We're Looking ForMust currently live in KansasHigh school diploma or GEDBasic computer skillsReliable internet and a secure, quiet home workspaceStrong verbal communication and active listening skillsReliable attendance and punctualityAbility to work independently in a remote environmentComfort handling inbound calls throughout the dayHelpful Experience Customer service, call center, contact center, inbound call center, member services, healthcare, medical office, patient services, scheduling, dispatch, insurance, retail, or hospitality experience is helpful but not required.What We Offer100% Work From HomePaid TrainingFull-Time EmploymentSupportive Team EnvironmentOngoing CoachingPaid time offPaid holidaysHealth insuranceDental insuranceVision insurance401(k) / retirement benefitsSchedule Full-time schedules may include day shifts, evening shifts, and weekend availability.If you're dependable, comfortable on the phone, and ready to help members every day, apply today.