Financial Counselor - Day Shift

Patient Access Rep

Employment Type: Full time

Shift: Day Shift M-F. Weekend and holiday requirements. Per department needs.

Location: Nazareth Hospital - Philadelphia, PA

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements.

Assists patients in financing, payment plans, financial assistance and all financial options through the organization.

Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.

Works closely with RSO and division leadership to improve collections.

Experience in the Medicaid Application process.

Minimum Qualifications:

• HS diploma or equivalent
• Associate degree (Preferred)
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Understanding of basic billing and coding.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Position Highlights:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
• Referral Rewards Program

About us:

Nazareth Hospital serves Northeast Philadelphia and the surrounding region. With over 160 inpatient beds and many outpatient services, Nazareth Hospital has a broad range of specialties to meet patients' health care needs. Nazareth Hospital offers outstanding diagnostic, medical, surgical and therapeutic care with state-of-the-art technology. With the dedication of 1,200 employees and 350+ physicians and specialists, Nazareth Hospital treats patients and their families with respect and compassion while providing health care services in response to the changing needs of our community.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.