Financial Aid Counselor

The Financial Aid Counselor serves as the main administrative role for the processing of federal, state and institutional financial aid programs. The position requires the employee to gain an in depth knowledge of Title IV regulations, and all related University policies and procedures needed to successfully assist in the management of the University’s aid programs. The Counselor is also responsible for providing excellent customer service to students, parents and other campus partners such as Drexel Central, the Office of the Bursar’s, etc. The position requires the ability to help triage difficult student situations on the university’s behalf, and the desire to work collaboratively with other offices on campus to successfully resolve student cases. This is a hybrid position, working 3 days a week in person from Drexel's Elkins Park campus. Essential Functions Learn and comply with current regulations for all federal, state, and university financial aid programs. Support daily operations centered around the processing of financial aid programs. Address financial aid incidents received through various venues; e-mail, assigned by call center or by phone. Participate in internal office committees as determined by the FA Management. Act as liaison with various university offices as appropriate. Recommend and administer policies/procedures for the administration of financial aid programs and the day to day activities of the financial aid office. Review/Prepare financial aid correspondence in all venues when necessary. Give presentations before students, parents and outside groups on the overall financial aid application process and program eligibility requirements. Understand and adhere to Drexel University’s compliance standards as they appear in the Code of Conduct and Conflict of Interest Policy. Other duties as assigned Required Qualifications Minimum of a Bachelor's Degree or the equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.) Minimum of 1 year of financial aid or related higher education experience. Ability to work some evenings and weekends during the year. Excellent verbal and written communication skills. Ability to work with a variety of students and families. Preferred Qualifications Working knowledge of financial aid systems. Experience with Banner/Ellucian SIS, COD, NSLDS and PHEAA. Location Hybrid/Flexible Work Arrangement Additional Information This position is classified as Exempt, grade J. Compensation for this grade ranges from $52,360 - $78,530 per year. Please note that the offered rate for this position will vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure. Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings. Background investigations are required for all new hires as a condition of employment, after the job offer is made. Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus. Printed copies of this report are also available by calling the Public Safety Administrative Office, View phone number on click.appcast.io. Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website. #J-18808-Ljbffr