Quality Assurance Manager

Overview

WHO WE ARE:

Snap-on continually strives to be an employe of choice and offers a GREAT PLACE TO WORK. City of Industry’s average seniority is 15 years!

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

WORKING WITH SNAP-ON HAS BENEFITS!

• Medical, dental, and vision may start one month from date of hire.
• Medical Options: Aetna Health Fund, PPO, EPO; Kaiser HMO
• Dental Options: Aetna Basic Plan & High Option Plan
• Vision plan through Vision Service Plan (VSP)
• Vacation - start earning at an annual 2-week rate from day one. Earned vacation may be used after 30 days of employment.
• Ten (10) paid holidays + up to 2 additional floating holidays (FH) per calendar year. You choose when you want to take these 2 additional FH each year.
• Up to six (6) paid sick days per year. May be taken after 90 days of employment.
• Other possible incentives depending on position and level.
• Basic life, basic accidental death, and dismemberment coverage.
• Employee Stock Purchase Plan – annual optional enrollment period.
• 401(k) Plan with matching employer contributions (50% on the first 6%)
• Short term and long-term disability.
• Snap-on offers a 50% discount for tools and merchandise.
• Discounts for other various services and items such as phone services, computers, hotels, travel, auto rentals and more.
• Employee Assistance Program that includes Mental Health Counseling, Life Coaching and Legal/Financial Resources for employees and immediate family members. 
• Other health education programs include smoking cessation, and seasonal flu shots.
• Education Assistance for qualified associates at $5,250/annually
• Market competitive compensation with rewards for high performance and special skills

WHAT YOU’LL BE DOING

The Quality Assurance Manager is responsible for leading and continuously improving the Quality Management System (QMS) to ensure compliance with company, customer, and regulatory requirements. This role provides leadership for quality assurance, quality control, supplier quality, and continuous improvement initiatives across manufacturing and repair operations.

The Quality Assurance Manager partners closely with Engineering, Manufacturing, Supply Chain, Sales, and Operations to drive quality performance, reduce defects, improve processes, and enhance customer satisfaction. This position serves as the primary quality liaison for customers and suppliers, leads corrective and preventive action activities, supports internal and external audits, and ensures successful implementation of new product introductions and process changes. The role is instrumental in fostering a culture of quality, accountability, and continuous improvement throughout the organization.

WHAT YOU BRING TO THE TEAM

To perform this job successfully, the applicable candidate must be a team player and able to make decisions under pressure with a cross functional team of individuals. The additional requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, Business, or a related field; equivalent combination of education and experience may be considered.
• Minimum of five (5) years of progressive quality experience within a manufacturing environment.
• Minimum of three (3) years of leadership or supervisory experience preferred.
• Strong working knowledge of ISO 9001 Quality Management Systems and auditing principles.
• Experience leading corrective action programs, root cause analysis, and continuous improvement initiatives.
• Working knowledge of SPC, statistical analysis, blueprint reading, GD&T, metrology, and inspection techniques.
• Strong understanding of Lean Manufacturing and continuous improvement methodologies including Six Sigma, 5S, and SMED.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Demonstrated ability to influence cross-functional teams and manage multiple priorities in a fast-paced manufacturing environment.
• Proficiency with SAP and Microsoft Office applications, particularly Excel.
• ASQ certifications such as Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or Certified Manager of Quality/Organizational Excellence (CMQ/OE) are preferred.