Policy and Process Specialist I

divh2Policy Process Specialist I/h2pThis position is housed in the Asset Management department, which monitors long-term compliance with physical, financial, operational, and administrative requirements for IHDA-assisted developments./ppServing on the Asset Operations and Strategy team, the Policy and Process Specialist I drives implementation of departmental strategic direction through consultative work on policy, processes, data, systems modernization, and training./ppThis role supports lifecycle modernization efforts, including development, documentation, alignment, and continuous improvement of pre-closing, closing, post-closing transfer, and compliance workflows. The position ensures that operational practices, system functionality, written policies, and training materials are aligned, efficient, compliant, and scalable to support evolving programs and technology platforms./ppEssential Functions:/pulliServes as an implementation partner in advancing the strategic direction set by the Director and Deputy Director./liliSupports transformation initiatives, including software procurement, system implementation, and lifecycle tracking modernization./liliAssists with department-wide strategic planning, prioritization, performance reporting, and stakeholder consultation./liliFacilitates change management practices to ensure successful adoption of new systems, policies, and workflows./liliWorks in coordination to ensure alignment across Asset Management, Multifamily Finance, Legal, IT, and external partners./liliPolicy, Process Systems Modernization ulliReviews, drafts, revises, and maintains policies, procedures, workflows, templates, and process maps related to pre-closing, closing, post-closing transfer, and compliance operations./liliEvaluates departmental operational practices and facilitates improvements to streamline core functions and improve internal and external client experience./liliEnsures consistency between written policies, system configurations, and training materials during development and implementation./liliSupports system user administration, testing, data validation, and workflow alignment in coordination with IT and data teams./liliDevelops tools to solicit, track, and incorporate stakeholder input and feedback into process improvements./liliCompiles and analyzes operational data, identifies trends, and makes recommendations to improve efficiency and compliance outcomes./liliDevelops and maintains centralized resource libraries and workflow documentation./li/ul/liliPre-Closing, Closing Post-Closing Lifecycle Coordination ulliCoordinates processes and documentation for project pre-closing, closing, and post-closing transfer in collaboration with Asset Management teams, Multifamily Finance, Legal, and external development/property management partners./liliIntakes, tracks, reviews, and routes document submissions for completeness and compliance with applicable Federal, State, and local rules and standards./liliPrepares, reviews, and updates pre-closing, closing, and post-closing policies, procedures, document templates, and workflows to reflect regulatory requirements and best practices./liliPrepares and maintains lifecycle status reports by project and communicates updates, risks, and resolution strategies internally and externally./liliSupports and participates in pre-closing, closing, pre-occupancy, and post-closing transfer meetings and discussions./liliProactively identifies and implements strategies to resolve closing, compliance, and transfer-related questions or issues./li/ul/liliTraining Stakeholder Engagement ulliSupports training for internal and external audiences to ensure clear, consistent, timely, and compliant processes./liliUpdates onboarding materials to reflect current policies and lifecycle workflows./liliSupports coordination for gathering input in policy and training development and conforms content to IHDA-wide standards./liliPerforms other duties and handles special projects and initiatives as assigned./liliPerforms other duties and handles other special projects/initiatives as assigned./li/ul/li/ulpEducation and Experience Requirements:/pulliBachelors degree required. Masters degree preferred. Experience may be substituted for education at the discretion of the Asset Management department./liliAt least 5 years progressively responsible experience with Federally-financed affordable multifamily rental housing required./liliThorough knowledge of the following funding sources/programs desired: LIHTC, HOME, Section 8, Risk Share, Tax Exempt Bonds, and Illinois Affordable Housing Trust Fund./liliProficiency in Microsoft Office Suite required./liliStrong capacity to develop narrative and visual documents and document elements that are clear, appropriately concise, and modern required./liliTraining: Ongoing cross-functional group and asset management training as directed and/or available. Project management, continuous process improvement training recommended as available./liliValid Drivers License: Required./liliAccess to Personal Vehicle: Not required. May occasionally use an IHDA vehicle for training travel./liliFrequency of Travel: Infrequent Less than 5% of time./li/ulpPhysical Requirements: Alternating between sitting, standing, and walking. Ascending and descending stairs. Crouching and stooping. Pushing and pulling. Reaching overhead or below. Repetitive tasks movements (filing, keyboarding, copying). Lifting, carrying, and moving objects of up to 10 -15 pounds./ppWhat We Offer:/pulliPaid time off, plus paid holidays/liliCurrently in a hybrid work arrangement, but candidates must reside in Illinois at time of hire./liliMedical/dental/vision/life insurance plans/liliShort/long term disability/liliTuition reimbursement/liliFlex spending/lili401K plan immediate vesting/liliIHDA employees may be eligible for federal loan forgiveness programs./liliSalary: $60,088.93 - $75,111.16/li/ulpMust be a resident of Illinois or willing to relocate. Flexible scheduling is available, upon completion of a six-month probationary period. EOE/p/div

Illinois Housing Development Authority